VVX 600 reboots

[Max Brown]

Ramdom VVX 600 phones seam to reboot due to high memory usage and genergat a core dump file - any idea how ai can read this encrypted file so i acn acertain what is causing the phones to re-boot?  5.4.4 on S4B 2013 - many thanks

[SteffenBaierUK]

Hello Max Brown,

welcome to the Polycom Community.

These Core-Files cannot be decrypted by End Customers.

You would need to open a Support Ticket via your Polycom reseller with Polycom support so we can look at this.

If your reseller is some sort of discounter or refuses you support please post your MAC Address so I can look this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Max Brown]

thanks - this is happening to multiple phones, the last one it happend to was 00042f2c3d052  it appears the phones run out of memory, the screens freeze and then reboot - i have attached the Core Dump file - many thanks

[SteffenBaierUK]

Hello Max Brown,,

I cannot find this MAC in our records. Do you have any others?

There was nothing attached to your reply and you will need to work with your Reseller anyway to get this into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SteffenBaierUK]

Hello Max Brown,

I am unsure why your reply with your Serial Numbers suddenly disappeared but these phones here:

0004F2C3D052	31/08/2015	WESTCON GROUP EUROPEAN OPERATIONS LTD	VVX 600,PoE (P/N: 2200-44600-025)
0004F2C3E6E2	31/08/2015	WESTCON GROUP EUROPEAN OPERATIONS LTD	VVX 600,PoE (P/N: 2200-44600-025)
0004F2C3D17A	31/08/2015	WESTCON GROUP EUROPEAN OPERATIONS LTD	VVX 600,PoE (P/N: 2200-44600-025)
0004F27F28B0	31/08/2015	WESTCON GROUP EUROPEAN OPERATIONS LTD	VVX 600,PoE (P/N: 2200-44600-025)
0004F2C3D23F	31/08/2015	WESTCON GROUP EUROPEAN OPERATIONS LTD	VVX 600,PoE (P/N: 2200-44600-025)
0004F2C3D052	31/08/2015	WESTCON GROUP EUROPEAN OPERATIONS LTD	VVX 600,PoE (P/N: 2200-44600-025)
0004F2C3D23F	31/08/2015	WESTCON GROUP EUROPEAN OPERATIONS LTD	VVX 600,PoE (P/N: 2200-44600-025)

Are all not LYNC SKU phone so therefore you can only test these for 30 day using Lync / Skype for Business and afterwards need to purchase a per Device LYNC license from your Polycom reseller to use these.

This is all explained => here <= as an example. I did not check all your Phones shown here:

NEXT ACTION FOR YOU:

• Purchase the relevant licenses from your Polycom reseller for all the phones you use
• Open a Support Ticket with Polycom via the WESTCON GROUP EUROPEAN OPERATIONS LTD and provide proof of your Per LYNC License to our support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services