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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all, thanks in advance for your assistance. I'm still a newbie with all of this UC tech so bare with me. We are running Skype for Business on Prem with approximately 150 VVX 500 Handsets in the company all running on software version 5.3.1.0436 and since they were installed December 2015 we have had no issues until recently. The envelope icon would previously display a number if there was a new voicemail and this is no longer happening. We are all still receiving an email in outlook so we can play back the voicemails this way but we would like to get back the notifications on the phones. As a test i updated the software on my individual handset to 5.4.0.5841 but this didn't help. If anyone has any suggestions of what i could try to resolve this, it would be much appreciated.

 

Cheers CB.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello CB,

welcome to the Polycom Community.

Neither of these are currently supported versions so please update to 5.4.5 (not 5.5.0) and test this again.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello CB,

welcome to the Polycom Community.

Neither of these are currently supported versions so please update to 5.4.5 (not 5.5.0) and test this again.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen, when we updated to V 5.4.5 this issue was resolved, cheers.

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