VVX 500 - Lync login

[Peter L.]

Hi board

We have just recently decided to replace HP Lync phones with Polycom VVX series. We have bought the first VVX 500, but have problems login in to our Lync setup.

We have configured the phone to new base profile (Skype), and have upgraded to the newest release available.

Is there anything more we will have to do with our Lync installation? Trying to login with an existing  username fails, although this user already have a HP Lync phone running with her credentials.

Once this was done I then tried to setup with logins. Note I tested 2 logins. The login we need to test is dilu@ambu.com. Both accounts I tested failed to login in (Failed to fetch the user certificate). Note that I tried to login by entering the details on the handset and by using the WebSign-in which found the device but also had the same error.

Snipps from the log is shown here:

0807154540|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1554)
0807154540|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((648),(1)kBaseEventInit,Ticks(0))
0807154540|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((648),(1)kBaseEventInit,Ticks(0))
0807154540|nisvc|2|00|DNS Domain(ambu.lan) DomainIdx(0)
0807154540|nisvc|2|00|S/E(sSWPADDnsADiscovery,kBaseEventInit),rO(4)
0807154540|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0807154540|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0807154540|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(4)
0807154540|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((652),(1)kBaseEventInit,Ticks(0))
0807154540|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((652),(1)kBaseEventInit,Ticks(0))
0807154540|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:
ProxyData:UserName Invalid,Password Invalid,nAddrs:0
Type/Address:
DHCPCurl:
HttpCode:0 CurlCode:0 DiagErrCode:0
Retry:0 Failed:2 Renew:0 Expiry:0 Domain:ambu.lan Domain Tokens(1)
ambu.lan, Domain Idx:-1
 
0807154540|nisvc|2|00|Response(-1)nisvc,(893)NIWPADDiagMsgKey,(-1)lyncStatus,(99),(Expiry,TransactionId,Time,Type):(-1,-1,1533617140,1)IndicationCode:(400)
0807154540|nisvc|2|00|S/E(sSWPADError,kBaseEventInit),rO(3)
0807154540|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((654),(1)kBaseEventInit,Ticks(0))
0807154540|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((654),(1)kBaseEventInit,Ticks(0))
0807154540|nisvc|3|00|nisvc's Ticked,Reason(Internal),Count/Size(1/1),Stop? (No)
0807154540|nisvc|3|00|nisvc's Timer,Running(0),Start(240000)
0807154540|nisvc|2|00|S/E(sSWPADRetry,kBaseEventInit),rO(5)
0807154540|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((654),(5),Ticks(0))
0807154540|nisvc|3|00|nisvc's Ticked,Reason(Timer),Count/Size(0/1),Stop? (No)
0807154540|nisvc|3|00|nisvc's Timer,Running(1),Start(240000)
0807154540|app1 |4|00| getIndication Str 400
0807154543|nisvc|2|00|

****************************HTTP SEND**************************

0807154543|nisvc|2|00|HTTP SEND:: DestUrl(https://graph.windows.net/me?api-version=1.6), HttpResCode(0), curlRetCode(28) retVal(0)
0807154543|nisvc|2|00|ErrorBuffer::Operation timed out after 25000 milliseconds with 0 bytes received
0807154543|nisvc|2|00|

****************************HTTP SEND**************************

0807154543|nisvc|2|00|<\ni00:1,time taken(2633)>
0807154543|dpair|4|00|parseAndSaveRequiredInfo: Failed to get Response for req(4)
0807154543|dpair|4|00|Response received:
0807154543|dpair|4|00|HttpRespCode [480], CurlRespCode [28]

0807154543|auth |2|00|Request(-1)auth,(106)AuthServiceOAuthMsgKey,(-1)app,(5),(Expiry,TransactionId,Time,Type):(-1,-1,1533617143,0)IndicationLevel:(200)
0807154543|cfg  |5|00|RT|cfgRtUpdateLoginCredentials: executing.
0807154543|cfg  |5|00|RT|cfgRtUpdateLoginCredentials: mode = Host.
0807154543|cfg  |5|00|RT|cfgRtUpdateLoginCredentials: flash LoginCredentials Empty
0807154543|nisvc|2|00|Request(-1)nisvc,(4)ServiceSetMsgKey,(-1),(-1),(Expiry,TransactionId,Time,Type):(-1,-1,1533617143,0)IndicationLevel:(200)
0807154543|so   |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
0807154543|app1 |4|00|Auto discover URL received in device pairing is 'https://outlook.office365.com/'
0807154543|nisvc|2|00|NI Module received cred.change
0807154543|app1 |4|00|Exchange online AutoD Url = https://outlook.office365.com/
0807154543|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(106)AuthServiceOAuthMsgKey:(205)AuthSvcAOServiceRequestKey
Caller Service(143)AuthServiceCallerDps:IndicationCode(200)refresh Token From Device Pairing
,TransactionID(-1)
0807154543|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(106)AuthServiceOAuthMsgKey:(208)AuthSvcAODBAddKey
Caller Service(143)AuthServiceCallerDps:IndicationCode(200)refresh Token From Device Pairing
,TransactionID(-1)
0807154543|auth |2|00|CAuthSvcUpdateTokenNotifier:: UserMode = [False] DB will be update when User Mode = 0
0807154543|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(106)AuthServiceOAuthMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(143)AuthServiceCallerDps:IndicationCode(200)refresh Token From Device Pairing
,TransactionID(1787702364)
0807154543|auth |2|00|SM Module: SM created Ref(21484)
0807154543|auth |2|00|<SM>(305)AuthServiceOAuthStateMachine(0x2183310):Ctx((501),(1)kBaseEventInit,Ticks(0))
0807154543|auth |2|00|S/E(sSOAuth2S0,kBaseEventInit),rO(5)
0807154543|auth |2|00|<\SM>(305)AuthServiceOAuthStateMachine(0x2183310):Ctx((501),(5),Ticks(0))
0807154543|auth |2|00|<SM>(305)AuthServiceOAuthStateMachine(0x2183310):Ctx((501),(501)kEOAuth2OAuth2Start,Ticks(0))
0807154543|auth |2|00|S/E(sSOAuth2S0,kEOAuth2OAuth2Start),rO(5)
0807154543|auth |2|00|<\SM>(305)AuthServiceOAuthStateMachine(0x2183310):Ctx((501),(5),Ticks(0))
0807154543|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(106)AuthServiceOAuthMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(143)AuthServiceCallerDps:IndicationCode(200)refresh Token From Device Pairing
,TransactionID(1787702364)
0807154543|auth |2|00|Response(-1)auth,(106)AuthServiceOAuthMsgKey,(-1)app,(5),(Expiry,TransactionId,Time,Type):(-1,1787702364,1533617143,1)IndicationCode:(200)refresh Token From Device Pairing
0807154545|log  |4|00|UtilLogServerC::uploadFifoLog: upload error. protocol 0 result = -1
0807154558|cfg  |4|00|Prov|Server did not respond to request for file 0004f28d33f0-phone.cfg
0807154558|cfg  |4|00|Prov|Uploading phoneLocal.cfg failed
0807154558|cfg  |4|00|Prov|Update configuration failed
0807154851|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-au.xml
0807154851|utilm|4|00|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-au.xml.zzz does not exist or is empty
0807154851|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-au.xml Language file doesn't exist in cache
0807154851|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-au.xml Language file doesn't exist in phone flash
0807154852|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-au.xml
0807154852|utilm|4|00|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-au.xml.zzz does not exist or is empty
0807154852|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-au.xml Language file doesn't exist in cache
0807154852|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-au.xml Language file doesn't exist in phone flash
0807154906|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-au.xml
0807154906|utilm|4|00|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-au.xml.zzz does not exist or is empty
0807154906|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-au.xml Language file doesn't exist in cache
0807154906|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-au.xml Language file doesn't exist in phone flash
0807154940|nisvc|2|00|Request(-1)nisvc,(3)ServiceTimerMsgKey,(-1),(-1),(Expiry,TransactionId,Time,Type):(-1,-1,1533617380,0)IndicationLevel:(200)
0807154940|nisvc|2|00|TimerId:(WPADStateMachineModule,CbData,ModuleP,MMS,State),(0x20ee1e0,0x20bc010,240000,4)
0807154940|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((654),(2),Ticks(0))
0807154940|nisvc|2|00|S/E(sSWPADRetry,),rO(3)
0807154940|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1552)
0807154940|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((646),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((646),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|S/E(sSWPADConfigDiscovery,kBaseEventInit),rO(4)
0807154940|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1553)
0807154940|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((647),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((647),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|DHCP 252 Opt Value:  
0807154940|nisvc|2|00|S/E(sSWPADDHCPDiscovery,kBaseEventInit),rO(4)
0807154940|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(1554)
0807154940|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((648),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((648),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|DNS Domain(ambu.lan) DomainIdx(0)
0807154940|nisvc|2|00|S/E(sSWPADDnsADiscovery,kBaseEventInit),rO(4)
0807154940|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((645),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|S/E(sSWPADMode,kBaseEventInit),rO(4)
0807154940|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((652),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((652),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:
ProxyData:UserName Invalid,Password Invalid,nAddrs:0
Type/Address:
DHCPCurl:
HttpCode:0 CurlCode:0 DiagErrCode:0
Retry:0 Failed:3 Renew:0 Expiry:0 Domain:ambu.lan Domain Tokens(1)
ambu.lan, Domain Idx:-1
 
0807154940|nisvc|2|00|Response(-1)nisvc,(893)NIWPADDiagMsgKey,(-1)lyncStatus,(99),(Expiry,TransactionId,Time,Type):(-1,-1,1533617380,1)IndicationCode:(400)
0807154940|nisvc|2|00|S/E(sSWPADError,kBaseEventInit),rO(3)
0807154940|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((654),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|2|00|<SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((654),(1)kBaseEventInit,Ticks(0))
0807154940|nisvc|3|00|nisvc's Ticked,Reason(Internal),Count/Size(1/1),Stop? (No)
0807154940|nisvc|3|00|nisvc's Timer,Running(0),Start(480000)
0807154940|nisvc|2|00|S/E(sSWPADRetry,kBaseEventInit),rO(5)
0807154940|nisvc|2|00|<\SM>(301)WPADStateMachineModule(0x20ee1e0):Ctx((654),(5),Ticks(0))
0807154940|nisvc|3|00|nisvc's Ticked,Reason(Timer),Count/Size(0/1),Stop? (No)
0807154940|nisvc|3|00|nisvc's Timer,Running(1),Start(480000)
0807154940|app1 |4|00| getIndication Str 400
0807155143|app1 |4|00|CSignInMenu::TimerOut500ms [State = 1]
0807155150|app1 |4|00|Event: Unrecognizable key - appKeyFunc = 333, scan code 0
0807155150|app1 |4|00|[AppPhoneC::NewCall] setPpsHdlCreatedNotification(true) sent to core

Regards

peter

[SteffenBaierUK]

Hello @Peter L.,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Also check the Skype for Business FAQ:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services