VVX 500 Erroneous MIssed Call Notifications

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VVX 500 Erroneous MIssed Call Notifications

We have Polycom VVX 500 handsets as well as MS Teams direct routing configured with our SfB server being located in the cloud. Both cl9ient devices ring for incoming calls simultaneously. 


 I am receiving missed call notifications in Outlook after answering an incoming call using the MS Teams client instead of the polycom VVX 500. 


This notification is not being processed through Exchange like a normal email would, but rather just shows the caller name/number, subject is "Missed Call from " and says Polycom at the bottom.



Firmware is

Hardware is VVX 500


How can I turn these off for when a call is answered by another device?



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Polycom Employee & Community Manager

Re: VVX 500 Erroneous MIssed Call Notifications

Hello @asmdave00,


welcome to the Polycom Community.

Most likely this would need to come into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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