VVX 411 and BTOE

Occasional Contributor

VVX 411 and BTOE



We are seeing random issues with users being unable to awnser calls that come in when they are using a VVX 411 that is signed in using BTOE. Users cannot pick up calls on the PC or via the VVX phone the means Handset, Headset or Speaker phone


Phone are all on in a Skyple Online enviroment with managment via PDMS


The computers are all running Windows 10 1809 and BTOE



Message 1 of 3
Polycom Employee & Community Manager

Re: VVX 411 and BTOE

Hello @CaptCrunch ,


welcome to the Polycom Community.

There is no call in this log and most likely we would need the logs to be more verbose to see anything.


As this is outside the scope for a Polycom Employee within this community please get this into support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.


The VVX411 was sold via SCANSOURCE COMMUNICATIONS back in 31/10/2018

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: VVX 411 and BTOE

Hello Steffen,


Thanks for the reply I did get a call open with the reseller on this as well. 


The log is right after this happend so I am surprised there is no call log in there.


We also got the BToE logs from the PC. 

Message 3 of 3