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- HP Community
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- VVX 411: Outlook Contacts Synchronisation
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10-31-2016 06:51 AM
Hello,
We have some VVX 411 phones with software version 5.5.0.20556. Our infrastructure is composed by a local Skype for Business 2015 server and an Online Exchang server with Office 365 (UC enabled).
I would like to see the name of the PSTN callers on the VVX phones screen. Now only the number is shown. The contacts exists on the Outlook contacts and I can see the caller name on the Skype for Business client and mobile phone but on the VVX 411 only the number is displayed.
In the logs I have some errors regarding contacts sync :
1031143910|ec |4|00|Received token data of length '1559' for type '2' from app 1031143910|ec |4|00|Starting exchange services using URL 'https://outlook.office365.com/EWS/Exchange.asmx' 1031143910|ec |4|00|Received token data in calendar with length '1559' and type is '2' 1031143910|ec |4|00|Calendar: Subscription read success 1031143911|ec |4|00|'vvm' Subscription read success 1031143911|ec |4|00|'calllogs' Subscription read success 1031143912|ec |4|00|Calendar subscription state '1' Watermark state '1' Response code 'NoError' 1031143912|ec |4|00|Calendar: Subscription save success 1031143914|ec |4|00|Failed to create contacts table 'contacts' 1031143914|ec |4|00|Failed to create contacts table '{a9e2bc46-b3a0-4243-b315-60d991004455}' 1031143914|ec |4|00|Failed to create contacts table 'contactsskypeentreprise' 1031143914|ec |4|00|Failed to create contacts table 'contactsskype' 1031143914|ec |4|00|Failed to create contacts table 'externalcontacts' 1031143914|ec |4|00|Failed to create contacts table 'suggestedcontacts' 1031143916|ec |4|00|UM service is 1 and play on phone service is 1 1031143917|ec |4|00|Missed call notification status is 'true' 1031143921|ec |4|00|'calllogs' service conversation history folder id exist '1'. 1031143923|ec |4|00|'vvm' service Subscription state '1' Watermark state '1' Response code 'NoError' 1031143923|ec |4|00|'vvm' Subscription save success 1031143924|ec |4|00|'calllogs' service missed call folder id exist '1'.
The Exchange Client configuration seems to be fine
EWS Information EWS deployed Configured Exchange URL EWS Internal URL https://outlook.office365.com/EWS/Exchange.asmx EWS External URL https://outlook.office365.com/EWS/Exchange.asmx Exchange Calendar Synchronized Exchange Call logs Exchange Voicemail Exchange Outlook Contacts Available
When I access the contacts on the VVX the adress book is empty.
Thanks for your help
Best regards
Gabriel
Solved! Go to Solution.
Accepted Solutions
10-31-2016 07:17 AM
Hello Gabriel,
welcome to the Polycom Community.
The community's FAQ contains this post here:
Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?
Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.
and in addition
Jul 07, 2015 Question:Does a Polycom VVX Business Media Phone in LYNC base profile support Reverse Name Lookup (RNL)?
Resolution: The Polycom VVX Business Media Phone in LYNC base, unlike the optimized for LYNC CX Phones, currently do not support this feature
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-31-2016 07:17 AM
Hello Gabriel,
welcome to the Polycom Community.
The community's FAQ contains this post here:
Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?
Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.
and in addition
Jul 07, 2015 Question:Does a Polycom VVX Business Media Phone in LYNC base profile support Reverse Name Lookup (RNL)?
Resolution: The Polycom VVX Business Media Phone in LYNC base, unlike the optimized for LYNC CX Phones, currently do not support this feature
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-20-2017 09:30 AM
Hello,
I have the same issue on 5.5.1, and I guess it will be supported at some point:
so it is only a matter of waiting for the issue to go away by itself ?
thanks!
02-20-2017 09:40 AM
Hello mlh,
welcome to the Polycom Community.
The current release of UC Software 5.5.1 is fully supported.
What is your issue?
Could you kindly provide some details if this is on Premise or Off premise aka O365?
Maybe post some logs?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-23-2017 03:06 AM
Hi Steffen,
it's an O365 setup. I'd feel more comfortable submitting logs & configs on a private medium (no https anywhere on Polycom sites?!). I tried to submit a support incident but it seems we need to go through our VAR to get some software support... Let me know how do you want to proceed.
thanks!
02-23-2017 03:22 AM
Hello mlh,
I can only support you within a certain limit with this community. If you do not like posting logs you need to go via the reseller.
Please post a MAC address so I can identify them.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-23-2017 06:12 AM
Hello Steffen,
I tried to sanitize the log, most settings are default for an Office365 integration.
Skype status for Exchange:
EWS Information EWS deployed Email x@x Configured Exchange URL EWS Internal URL https://outlook.office365.com/EWS/Exchange.asmx EWS External URL https://outlook.office365.com/EWS/Exchange.asmx Exchange Calendar Synchronized Exchange Call logs Synchronized Exchange Voicemail Synchronized Exchange Outlook Contacts Available Unified Messaging Status Available Play-on-Phone Status Available Server Missed Call Status Disabled
thanks !
03-23-2017 08:19 AM
Hello all,
“The issue regarding Continuously synchronizing contact with Microsoft.com tenant has been identified and a solution will be available in the next maintenance release.”
We are currently working on this and I will keep you updated.
I am unsure if you mean reverse lookup for an incoming call aka RNL as this is not yet supported
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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