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- HP Community
- Poly Phones
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- Re: VVX 411: Outlook Contacts Synchronisation
Create an account on the HP Community to personalize your profile and ask a question
05-02-2017 09:40 AM
Hello all,
The "Contact Synchronizing" should be fixed via Polycom on the next UC software 5.5.2 Releas via:
- VOIP-125154 Phone displays "Contact Synchronizing” continuously after registration with the microsoft.com tenant.
This release is due shortly.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-04-2020 11:11 AM
Phone Information | |
Phone Model | VVX 411 |
Part Number | 3111-48450-001 Rev:A |
MAC Address | 64:16:7F:4A:AF:B2 |
IP Mode | IPv4 |
IP Address | 10.2.138.140 |
UC Software Version | 6.3.0.14929 |
Updater Version | 6.3.0.6751 |
We have one user that can add Skype fav's in the Skype client on her desktop, but they don't appear on the Skype phone VVX411 on her desk, I have set-up a test device, logged in as her and she only see her name at the top and when you add the fav into the Skype client on her PC it doesn't appear on the desk phone, however when I sign in and do the same every works for me, the contact adds and removed within a couple of seconds, I am sure its a MS issue but just want a bit of advice before I log a call with them, Best Regards Lighthammer34
09-05-2020 04:54 AM
Hello @Lighthammer34 ,
Welcome to the Poly Community.
A community search finds these posts >here< and >here< and our own internal Knova database finds >this<
To my own personal knowledge, this is an issue on the unified contact store on the Microsoft end.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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