VVX 411: Outlook Contacts Synchronisation

[mlh]

Hi Steffen,

so is it an MS or a Polycom issue after all ? Will it be in a 5.5.1X release or in 5.5.2+ ?

thanks.

[piers@ets.biz]

Hi Steffen,

Yes I did mean RNL, you replied Full Supported just after a post that meantion RNL I thought that applied to both Sync and RNL.

Not to worry I shall hang on for that feature.

Regards

Piers

[SteffenBaierUK]

Hello all,

The "Contact Synchronizing" should be fixed via Polycom on the next UC software 5.5.2 Releas via:

• VOIP-125154 Phone displays "Contact Synchronizing” continuously after registration with the microsoft.com tenant.

This release is due shortly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Lighthammer34]

Phone Information
Phone Model	VVX 411
Part Number	3111-48450-001 Rev:A
MAC Address	64:16:7F:4A:AF:B2
IP Mode	IPv4
IP Address	10.2.138.140
UC Software Version	6.3.0.14929
Updater Version	6.3.0.6751

We have one user that can add Skype fav's in the Skype client on her desktop, but they don't appear on the Skype phone VVX411 on her desk, I have set-up a test device, logged in as her and she only see her name at the top and when you add the fav into the Skype client on her PC it doesn't appear on the desk phone, however when I sign in and do the same every works for me, the contact adds and removed within a couple of seconds, I am sure its a MS issue but just want a bit of advice before I log a call with them, Best Regards Lighthammer34

[SteffenBaierUK]

Hello @Lighthammer34 ,

Welcome to the Poly Community.

A community search finds these posts >here< and >here< and our own internal Knova database finds >this<

To my own personal knowledge, this is an issue on the unified contact store on the Microsoft end.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier