For some reason my phone is stuck at Authentication in Progress while doing Web Sign-in. I have tried multiple steps including resetting the date/time and to factory settings. NTP test keeps failing so I'm not sure what I'm missing. I have attached the logs.
|Override DHCP's SNTP Server||No|
Alternate SNTP Server (Blank)
|SNTP Resync Period (s)|
|Override DHCP's Time Zone||No|
|Alternate Time Zone||Western|
|UC Software Version||18.104.22.16856|
Hello @Eric1 ,
Welcome to the Poly Community. This post was stuck in the spam filter and had to be manually released by one of us volunteers.
I am pretty sure Microsoft does not support UC Software 6.4.x so downgrade to 6.3.0 or 6.3.1 and try again.
I can see the logs are full of:
0714112530|nisvc|2|00|HTTP SEND:: DestUrl(https://login.microsoftonline.com/common/oauth2/token?api-version=1.0), HttpResCode(400), curlRetCode(0) retVal(0) 0714112530|nisvc|2|00|ErrorBuffer:: 0714112530|nisvc|2|00|
From our Microsoft FAQ:
Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?
Resolution: Have a look => here <=
The next step would be a ticket with our Partner Microsoft as they host the Platform you are trying to use.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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