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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-14-2022 09:37 AM

HP Recommended

Hello,

 

For some reason my phone is stuck at Authentication in Progress while doing Web Sign-in. I have tried multiple steps including resetting the date/time and to factory settings.  NTP test keeps failing so I'm not sure what I'm missing. I have attached the logs.

 

NTP Test

  
AddressResult
time.windows.com (DHCP)Failed
 None
 None
ntp.polycom.comOK

 

Time Synchronization

Override DHCP's SNTP ServerNo
SNTP Server
 

Alternate SNTP Server (Blank)

SNTP Resync Period (s)
Override DHCP's Time ZoneNo
 
Time ZoneEastern
 
Alternate Time ZoneWestern

 

UC Software Version6.4.3.5156
Updater Version6.4.3.3738
 

 

 

app.log
1 REPLY 1

‎07-14-2022 10:13 AM

HP Recommended

Hello @Eric1 ,

 

Welcome to the Poly Community. This post was stuck in the spam filter and had to be manually released by one of us volunteers.

 

I am pretty sure Microsoft does not support UC Software 6.4.x so downgrade to 6.3.0 or 6.3.1 and try again.

 

I can see the logs are full of:

0714112530|nisvc|2|00|HTTP SEND:: DestUrl(https://login.microsoftonline.com/common/oauth2/token?api-version=1.0), HttpResCode(400), curlRetCode(0) retVal(0)
0714112530|nisvc|2|00|ErrorBuffer::
0714112530|nisvc|2|00|

From our Microsoft FAQ:

 

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=

 

The next step would be a ticket with our Partner Microsoft as they host the Platform you are trying to use.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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