Hello @IT Services ,
Your configuration contains:
device.prov.upgradeServer.set="1"
device.prov.upgradeServer="http://downloads.polycom.com/voice/software/Polycom_UC_Software_5_8_0_15024_AA_Trio8800_release/"
The above will always only load 5.8.0
I suggest the following:
- Factory reset the device
- Enable the Web Interface as shown => here <=
! DO NOT MAKE ANY OTHER CHANGES!
- Upgrade using the Utilities > Software Upgrade and upgrade to a current version like 5.9.2 Rev AB
- Import the attached configuration.cfg after unzipping and removing the .txt ending
- Add your Skype for Business credentials
Do not simply import a PBU file as this contains a lot of features not required and doubling up the configuration
If this still fails please work with the support partner we already outlined.
As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
