Updating firmware via provisioning server

[RobT]

Hi All

I am trying to update some VVX firmware via a provisioning firmware. I am testing this out on a Polycom VVX 310 and also Polycom VVX 600.

I have setup an FTP server on my laptop and then set the provisioning server on the phone via the provisioning server options. 

I can see the phone connect up via FTP and the phone is creating log files on the FTP server, therefore i know that side of things is working as expected.

One issue i am having is updating the firmware automatically.
For example my VVX 301 is on 5.7.1.3782. I have downloaded the split files for 5.8.1.6389. And dropped the files into the root of the FTP server.

From previous experience, i was expecting to reboot the phone and for the phone to see that there was new firmware on the FTP server and to then update itself. However this hasnt happened. 

Attached is the 000000000.cfg file that i am currently using.

Any idea why the phones are talking to the FTP server but not pulling down the firmware files?

Thanks,
Robert

[SteffenBaierUK]

Hello @RobT,

welcome back to the Polycom Community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

For your new issu both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

In this example a backup of the phone would probably assist us to pin point your issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[RobT]

Hi

Please see information below:

- This is a Skype for Business phone

- Phone Model = VVX 310

- Software = 5.7.1.3782

- MAC Address: 00:04:F2:90:48:FB

Backup attached

[SteffenBaierUK · Accepted solution]

Hello @RobT,

Your config shows you are using:

device.prov.upgradeServer="http://downloads.polycom.com/voice/software/UC_Software_5_7_1D_release_sig_split/"
		device.prov.serverName.set="1"

If you use the Software Update Feature from the Polycom hosted server the phone will never look on your provisioning server for software. It will just look for configuration changes etc.

Add something like this in your configuration to clear this value:

<test device.set="1"
	device.prov.upgradeServer.set="1"
		device.prov.upgradeServer="" />

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[RobT]

Thats got it working!

Just created a shared.cfg and added the information as suggested and its updating the firmware as we speak. 

Thank you for you help!

[OHTorx]

Any change you can upload this file or the contents.  I am sruggling to see where to add it to the MAC.cfg file.

Looking for the correct syntax.

Thanks

[SteffenBaierUK]

Hello @OHTorx ,

Welcome to the Poly Community.

I recommend you look at:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

and

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier