Unicode Support for Callers

Occasional Visitor

Unicode Support for Callers

Hi, we using Polycom Trio 8800 with Skype for Business Online. It is on the latest firmware 5.7.2. When the device receives a call or shows callers in the conference, standard names like "Petr Vlk" are shown fine. But localized names like "Žluťoučký kůň" are displayed like "?lu?ou?k? k??". We know that the menu and device language do not support the Czech language, but the device itself states that it supports Unicode characters in all menu and configurations. So we think, that display these characters in calling menu should work normally.

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Polycom Employee & Community Manager

Re: Unicode Support for Callers

Hello @Kazzan,


welcome to the Polycom Community.

Please get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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