• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

We have many Polycom VVX 310 phones with uc version 5.2.0.8330 wich we use this with Skype for Business Server 2015.

Unfortunately we can't update these devices to a higher uc version. If I try to upgrade the software in the web interface of the phones, then nothing happens.

Does anyone know how this uc version can be upgraded?

Devices with other versions are successfully upgrade.

 

Thanks for thinking along.

Kind Regards, Arjan den Hollander

3 REPLIES 3
HP Recommended

Hi @Arjan den Hollander,

 

try this FAQ to update your phone, one of these methods will work.

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

HP Recommended

Hi @mschulze,

 

I know the opportunities of upgrade the polycom devices.

I would like to answer the question why updating via the web interface for devices with version 5.2.0.8330 does not work. Upgrading of all the devices with other versions is going well.

 

Kind regards,

Arjan.

HP Recommended

Hello @Arjan den Hollander ,

 

welcome to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Apr 21, 2015 Question: Unable to upgrade the Phone via the built in Software Upgrade Web Interface utility

Resolution: This was a bug and was addressed.Please setup a local provisioning server as shown => here <=. Check the release notes for VOIP-97822 and was fixed in 5.5.2 or 5.3.1 or later.

 

Installing a local FTP server and hosting the software and configuration locally is always a better Option.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.