Unable to access screen capture

SteffenBaierUK · ‎05-05-2021

Welcome back to the Poly Community.

The latest UC Software 7.0.3 should have addressed this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

nharwood · ‎05-05-2021

Hi Steffen,

I have managed to get it working with some help with the Poly team in Australia.

The reason it was working even with the uploaded config on 7.0.2 is that you have to use "Polycom" as the username and the phone's admin password to authenticate when prompted in version 7. If use the wrong credential is doesn't give you a password but instead gives you the 500 error that we were getting.

I haven't seen any documentation mentioning the username is Polycom.

Nathan

SteffenBaierUK · ‎05-05-2021

Hello @nharwood ,

That is strange:

Oct 17, 2011 Question: How can I create a Screen Capture of the phone GUI?

Resolution: Please check => here <=

EDIT: https://documents.polycom.com/bundle/ccx-opensip-ag-current/page/t-ucs-ag-capture-your-devices-curre...

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Re: Unable to access screen capture

Re: Unable to access screen capture

Re: Unable to access screen capture