UC Software 5.7.0 Causing Account Lockouts

Occasional Advisor

UC Software 5.7.0 Causing Account Lockouts

We just deployed the updated firmware (5.7.0) to a few of our VVX 501 phones but have been having account lockout issues ever since.  When signing into the phone using BToE or direclty through the web interface the phone will log the user into Skype but immediately lock out the user account and fail to connect to Exchange.  I can tell from the logs that the lockouts are being returned by the Skype servers with an error (the username is correct but the password is wrong).  Why after the phone successfuly authenticates the user into Skype is it still attempting to login in?  Has anyone else noticed this behavior?




Message 1 of 5
Polycom Employee & Community Manager

Re: UC Software 5.7.0 Causing Account Lockouts

Hello @,

welcome back to the Polycom community.

Most of your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Message 2 of 5

Re: UC Software 5.7.0 Causing Account Lockouts

Did you determine cause? Was this related to 5.7?
Message 3 of 5
Occasional Advisor

Re: UC Software 5.7.0 Causing Account Lockouts

I have not found the cause of this issue and I am still investigating.  This seems to have only happened after the upgrade to 5.7.0 so I'm not sure if something changed with the authentication method in this update.

Message 4 of 5
Frequent Advisor

Re: UC Software 5.7.0 Causing Account Lockouts

See if release 5.7.2 resolves it for you. 

Message 5 of 5