Trio 8800 problems with Starleaf bridge

Anonymous · ‎12-13-2016

Not sure if anyone has come across this issue, maybe with another bridging service, but when we connect to a Starleaf bridge the following problems occur:

a) Low framerate of other participants (~ 1fps)
b) Video is not transmitted to other participants
c) Audio appears to be sent and received

We have working Skype for Business clients, on the same network and server that can join the starleaf bridge fine, this only occurs with this Trio 8800.

The Trio 8800 can successfully join Skype4B conferences and point to point calls fine.

We have had a number of errors on the Trio logs such as:

sspsPktChanSimpleVidJBCheckForStuckReadThread - ERROR: video JB has not been read for 73 ms and will fill. The tSspsMain thread is stuck.  This is not a JB problem

and

[SoMediaSessC]: iceSessionCb event SoIceSessionEvent_CheckFailed, (direction=0, state=6) previous m_iceChecksState = 1

and

soIceChannelDataSendToStack: sendto() call failed. channel 20 len 120 result -1 err=0

Unsure if these are related
Has anyone come across this, or can offer any suggestions?
We have also reported this to Starleaf to see if they have come across it.

We are using the latest version (at time of writing) 5.4.4.7511

SteffenBaierUK · ‎12-13-2016

Hello MikeC,

welcome to the Polycom Community.

The Release Notes usually mention the compatibility with 3rd Party and I am not aware that we have tested this.

Is this in Skype for Business Profile or in Generic profile aka SIP ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎12-13-2016

This is Skype for Business profile Steffen.

Thanks

SteffenBaierUK · ‎12-13-2016

Hello MikeC,

I suggest your Provider contacts our support team to work on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎12-13-2016

Thanks Steffen,

We will try and tell Starleaf to contact you in order to diagnose what this could be, but getting vendor to talk to vendor is not always very easy as im sure you know.

Anonymous · ‎02-07-2017

Dear MikeC

Did you make any progress on this? We're having excately the same issue with the Trio and Starleaf.

Thanks

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