Trio 8800 and Exchange Calendar Integration (Does everyone have trouble?)

[DoT - Victoria (Roads)]

Good-day every.

Yes, I am having trouble with Exchange Calendar integration.  Yes, I have read quite a lot of pages of help, but I suspect there is something right in front of me that I must now be ignoring.

I have attached, hopefully, a good deal of information (and hopefully comprehensively obsfucated the organisation's inner details).

You don't know how much I would appreciate this.

Thanks in anticpation.

What follows is a series of steps I took working through "the process".  I also have logs that I will attach.

1. Poly Trio 8800

• P/N 2201-65290-019
• Factory reset
• Firmware: 5.9.1.10419 (5.9.1 Rev AA)

1. Next:

• Web Server Configuration
  • Web Server = ON
  • Web Config Mode = HTTP/HTTPS
• Reboot

1. Next:

• Download 5.9.1 Rev AA/5.9.1.10906 to provisioning server
• Via Web Server set provisioning server to local FTP
• Firmware upgrade
• Reboot

1. Next:

• Now 5.9.1 Rev AA/5.9.1.10906
• Via Web server set date/time
  • Use pool.ntp.org
  • Set Time Zone ID to (GMT +10.00) Sydney, Canberra
  • Set Alternate GMT Offset to (GMT +10.00) Melbourne
  • Save
  • cfg shows tcpIpApp.sntp.olsonTimeZone ID=”Australia/Sydney”

1. Microsoft Exchange Meeting Room Account (Exchange Online)

• “lara_sth_level_4_test_meeting_room@pretend.com.au”
• Account is Enabled
• Account has a known and proven password
  • Can login to the account via OWA
• In AD, it is located under OU=Exchange/OU=Resources
• SAMAccountName = “lara_sth_level_4_test”
• Mail=“lara_sth_level_4_test_meeting_room@pretend.com.au”
• It is enabled for automatic calendar processing
  • Proven by including room in an invitation and receiving acceptance
• DeleteComments has been set to FALSE
  • Proven by logging into OWA and viewing invitation

1. Skype for Business Meeting Room (On-Premise)

• Enabled

1. Exchange Calendar Integration Testing

• Via Trio Web Server login:
  • Settings/Skype for Business SignIn
  • User Credentials = Enable
  • Authentication Type = User Credentials
  • Sign-n Address = “lara_sth_level_4_test_meeting_room@pretend.com.au”
  • User = “lara_sth_level_4_test_meeting_room@pretend.com.au”
  • Password = <yeh, not telling>
  • Message = “Signed into Skype for Business”
  • Skype for Business presence in shown against account for Line 1
  • Trio Web Server shows, Settings/Skype for Business SignIn page, “Not able to connect to Calendar data & other exchange (sic) services. Click here to re-enter your username & password)
  • On Trio Web Server page, Settings/Applications/Exchange Applications
    • AutoDiscover = Enable
  • On Trio Web Server page, Diagnostics/Skype for Business Status
    • EWS Information = EWS not deployed
    • Configured Exchange URL = <null>
    • EWS Internal URL = <null>
    • EWS External URL = <null>
  • Trio displays message “Failed to connect to Echange server. Re-enter credentials to access Exchange services.”
    • Choose Continue
    • New message displayed is “Failed to connect to Exchange server...”
    • Sign-in Address on Trio is “lara_sth_level_4_test_meeting_room@pretend.com.au”
    • Password is pre-entered
    • Select SignIn
    • Message = “Congratulations you are now signed in…”
  • On Trio Web Server page, Diagnostics/Skype for Business Status
    • Email now showing “lara_sth_level_4_test_meeting_room@pretend.com.au”
    • Configured EWS URL, EWS Internal and EWS External URL’s are still <null>
  • Send Outlook invitation “New Skype Meeting”
    • Add “lara_sth_level_4_test_meeting_room@pretend.com.au”
    • Set it to a future date/time
    • Send
    • Receive Acceptance
  • Select Meetings on Trio touch panel
    • Briefly displays: Exchange Auto Discovery in progress
    • Displays “Connecting…” and “Disconnect from server”
    • Returns to home screen

1. Next:

• Via Trio WebServer manually configure EWS URL
  • Settings/Applicatons/Exchange Applications
  • Exchange Calendar = Enable
  • AutoDiscover = Disable
  • Exchange Server URL = https://outlook.office365.com/EWS/Exchange.asmx
  • Save
  • cfg contains
    • EWSAutoDiscover.enabled=”0”
    • server.url=”https://outlook.office365.com/EWS/Exchange.asmx”
  • Reboot phone (just because)
  • Phone auto logs-in, no errors
  • Select Meetings icon from Trio display
    • Displays “Connecting…”
    • Displays “Calendar service failed.   Please wait…”
    • Returns to home screen

1. Next:

• Setup configuration file, change values as appropriate
  • logincred.user.set = “1”
  • logincred.password.set = “1”
  • 1.auth.useLoginCredentials = “1”
  • 1.auth.loginCredentialsType = “usernameAndPassword”
  • 1.address = “lara_sth_level_4_test_meeting_room@pretend.com.au”
  • 1.auth.password = “<password>”
  • logincred.user = lara_sth_level_4_test_meeting_room@pretend.com.au
  • logincred.password = “<password>”
• Manually sign-out Trio via Trio Web Server
• Import to Trio via Trio Web Server
• Message = “Configuration file imported successfully”
• Trio attempts to sign-in, waited more than 10 minutes and cancelled
• Thought this had worked before

Another Approach

1. Poly Trio 8800

• P/N 2201-65290-019
• Factory reset
• Firmware: 5.9.1.10906 (5.9.1 Rev AB)

1. Next: (there is no #11)

• Web Server Configuration
  • Web Server = ON
  • Web Config Mode = HTTP/HTTPS
• Reboot

1. Next:

• Via Web Server set provisioning server to local FTP
  • Updates (is it reloading 5.9.1.10906?)
  • Reboot
• Via Web server set date/time
  • Use pool.ntp.org
  • Set Time Zone ID to (GMT +10.00) Sydney, Canberra
  • Set Alternate GMT Offset to (GMT +10.00) Melbourne
  • Save
  • cfg shows tcpIpApp.sntp.olsonTimeZone ID=”Australia/Sydney”

1. Next:

• Setup configuration file, change values as appropriate
  • logincred.user.set = “1”
  • logincred.password.set = “1”
  • 1.auth.useLoginCredentials = “1”
  • 1.auth.loginCredentialsType = “usernameAndPassword”
  • 1.address = “lara_sth_level_4_test_meeting_room@pretend.com.au”
  • 1.auth.password = “<password>”
  • logincred.user = lara_sth_level_4_test_meeting_room@pretend.com.au
  • logincred.password = “<password>”
• Import to Trio via Trio Web Server
• Message = “Configuration file imported successfully”
• Trio attempts to sign-in, waited more than 10 minutes and cancelled
• Thought this had worked before

Other Information

1. Outlook Client and AutoDiscover

• Hold Ctrl and right mouse click on Outlook icon from Windows System Tray
• Open Test Email AutoConfiguration
• Enter email address and password
• Deselect the Guessmart options
• Test
• Availability Server URL = https:outlook.office365.com/EWS/Exchange.asmx
  • From the Log:
    • Autodiscover to https://outlook.office365.com/autodiscover/autodiscover.xml starting
    • GetLastError=0;httpStatus=401. (should this be 401?)
    • GetLastError=0; httpStatus=200.
    • Autodiscover to https://outlook.office365.com/autodiscover/autodiscover.xml Succeeded (0x00000000)

1. Autodiscover DNS (there is no # 16)

Result from nslookup of autodiscover.pretend.com.au.

Name:    autod.ha-autod.office.com

Addresses:  2603:1016:402:860::8

          2603:1016:402:815::8

          2603:1016:201::8

          2603:1016:402:83e::8

          2603:1016:200:2e::8

          2603:1016:201:2d::8

          2603:1016:201:2b::8

          2603:1016:201:29::8

          40.100.149.168

          52.98.4.88

          52.98.8.104

          40.100.151.232

          40.100.151.136

          40.100.149.200

          52.98.77.56

          52.98.76.152

Aliases:  autodiscover.pretend.com.au

          autodiscover.outlook.com

[SteffenBaierUK]

Hello @DoT - Victoria (Roads) ,

Your post ended up in the Spam Filter so I moved this here.

Looking only briefly at your logs, I work for Poly so I cannot provide free support via the community, I see:

000125.399|copy |4|00|SSL_connect error Peer certificate cannot be authenticated with known CA certificates.SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed

and

1031103648|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'pretend.com.au' found no records
1031103648|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'pretend.com.au' found no records
1031103648|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'pretend.com.au' found no records
1031103648|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.pretend.com.au' found no records
1031103648|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.pretend.com.au' found no records
1031103648|sip  |4|00|Registration failed User: lara_sth_level_4_test_meeting_room, Error Code:480 Temporarily not available
1031103704|pps  |4|00|[Pps.cpp::getLoginCredentials] failed to get 'Login Credentials'
1031103704|wad  |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes 
1031103704|wad  |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes 
1031103704|auth |4|00|Failed to parse NI response
1031103704|auth |4|00|Retry Cnt[0] pHD(140)AuthServiceCallerWbad
WebTicketSvcUrl: https://s4bextws01.pretend.com.au/WebTicket/WebTicketService.svc
WebTicketServerCertAuth: https://s4bextws01.pretend.com.au/WebTicket/WebTicketService.svc/cert
1031103704|wad  |4|00|Not able to get WT from Auth Service

The Skype FAQ has this post:

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=

As we do not know if this is a Day 1 issue or just now happened we would need to see this in support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

Our records show the product was sold originally by GECDF-Exclusive Networks Pty Ltd via UNISYS Australia PTY LTD back in 31/05/2018

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier