Solved: Trio 8800 - Welcome Instructions Keeps Appearing A...

Kevin_A · ‎11-04-2019

Equipment

Polycom Trio 8800 w/ Visual+

Ploycom Trio 8800 w/ VisualPro

Software Versions

Trios and Visual+ - 5.9.0.11421 (latest release wouldn't connect to Exchange server, I have documentation from vendor to fix this)

Updater Signature - Release

For some reason, the Welcome Instructions and Graphic keep reappearing on my custom background (picture attached). Here is what I have for the code:

mr.bg.selection="Custom"
mr.bg.showPlcmLogo="0"
mr.bg.showWelcomeInstructions="None"
mr.bg.url="https://www.pennmedicine.org/-/media/images/.......jpg"

(I removed part of the URL for this post)

If I restart the phone, it will refresh and the Welcome Instructions are gone. But after a day or two, I will come in in the morning, and they are back on there. Any reason why they reappear on their own?

Thank you.

SteffenBaierUK · ‎11-04-2019

Hello @Kevin_A ,

Welcome back to the Poly Community.

This is fixed in 5.9.1 via EN-143570, EN-150635 and EN-137265

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎11-04-2019

Hello @Kevin_A ,

Welcome back to the Poly Community.

This is fixed in 5.9.1 via EN-143570, EN-150635 and EN-137265

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Trio 8800 - Welcome Instructions Keeps Appearing After a Day or Two

Trio 8800 - Welcome Instructions Keeps Appearing After a Day or Two

Re: Trio 8800 - Welcome Instructions Keeps Appearing After a Day or Two

Re: Trio 8800 - Welcome Instructions Keeps Appearing After a Day or Two