Solved: Trio 8800 Visual+ not showing shared screen from s...

AlanGPO · ‎10-29-2019

Hello, I have a Polycom Trio 8800 Visual+

Current software version: 5.9.1.10906

Problem: Cannot receive content sharing in Trio 8800.

I CAN establish a video call with a skype for business account with no problems but when I want to share content from skype computer to Trio it fails, I can sometimes see the menu changing for a second before it I get a connection fail. The content sharing works with other skype for business users in the call, the Trio is the only one not showing content.

I am using Skype for Business version that comes with latest Office 365 64bit version.

Im attaching log and phone backup file.

Any help is appreciated. Thanks.

SteffenBaierUK · ‎10-29-2019

Hello @AlanGPO ,

Welcome to the Poly Community.

Your log contains no information at all
Your backup has settinsg I would not expect to be used with a simple Skype for Business setup

Please do the following:

Factory reset the unit
enable the Web Interface
Use the Skype for Business credentials and sign in to Skype for Business
Test a meeting without making additional changes

If this works please verify why the original changes have been made. Your Polycom reseller is your Tier 1 support who you can work with.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎10-29-2019

Hello @AlanGPO ,

Welcome to the Poly Community.

Your log contains no information at all
Your backup has settinsg I would not expect to be used with a simple Skype for Business setup

Please do the following:

Factory reset the unit
enable the Web Interface
Use the Skype for Business credentials and sign in to Skype for Business
Test a meeting without making additional changes

If this works please verify why the original changes have been made. Your Polycom reseller is your Tier 1 support who you can work with.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

AlanGPO · ‎11-05-2019

Thanks, after factory reset it started working!

Trio 8800 Visual+ not showing shared screen from skype for business

Trio 8800 Visual+ not showing shared screen from skype for business

Re: Trio 8800 Visual+ not showing shared screen from skype for business

Re: Trio 8800 Visual+ not showing shared screen from skype for business

Re: Trio 8800 Visual+ not showing shared screen from skype for business