we have polycom Trio 8800 version 5.7.1 new installed and was not able to sign in into microsoft 0365 SKype for business . below is the logs
1018092705|sip |*|00|Sip Register Usr:nbulan.contractor@adb.org Dsp:nbulan.contractor Auth:'Using Login Cred' Inx:0 1018092705|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty 1018092706|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 2 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 3 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 4 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 5 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 6 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 7 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 8 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 9 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 10 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 11 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 12 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 13 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 14 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 15 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 16 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 17 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 18 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 19 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 20 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 21 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 22 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 23 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 24 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 25 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 26 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 27 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 28 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 29 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 30 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 31 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 32 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 33 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 34 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 35 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 36 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 37 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 38 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 39 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 40 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 41 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 42 on A lookup for 'adb.org' after 0 sec 1018092706|ares |4|00|aresDnsLookup: select time-out 43 on A lookup for 'adb.org' after 0 sec 1018092706|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 1018092709|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 1018092716|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 1018092720|ares |4|00|aresDnsLookup: select time-out 1 on SRV lookup for '_sipinternaltls._tcp.adb.org' after 0 sec 1018092720|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'adb.org' found no records 1018092721|ares |4|00|aresDnsLookup: select time-out 1 on SRV lookup for '_sipinternal._tcp.adb.org' after 0 sec 1018092721|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'adb.org' found no records 1018092721|ares |4|00|aresDnsLookup: select time-out 1 on SRV lookup for '_sip._tcp.adb.org' after 0 sec 1018092721|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'adb.org' found no records 1018092722|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 2 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 3 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 4 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 5 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 6 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 7 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 8 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 9 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 10 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 11 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 12 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 13 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 14 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 15 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 16 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 17 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 18 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 19 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 20 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 21 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 22 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 23 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 24 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 25 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 26 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 27 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 28 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 29 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 30 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 31 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|ares |4|00|aresDnsLookup: select time-out 32 on A lookup for 'sipinternal.adb.org' after 0 sec 1018092722|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.adb.org' found no records 1018092723|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for 'sip.adb.org' after 0 sec 1018092723|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/private.key doesn't exist or is empty 1018092723|sip |4|00|CTrans::~CTrans still holding Login Cred. Released as valid 1018092723|cfg |4|00|RT|SIP is setting Login Credentials to valid 1018092734|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1537] eReqRspID[1] m_RetVal[0] curlReturn[0] HttpRspCode[200] csStrippedResponse[{"ver":"1.0","account_type":"Federated","domain_name":"adb.org","federation_protocol":"WSTrust","federation_metadata_url":"https://federationad.adb.org/adfs/services/trust/mex","federation_active_auth_url":"https://federationad.adb.org/adfs/services/trust/2005/usernamemixed","cloud_instance_name":"microsoftonline.com","cloud_audience_urn":"urn:federation 1018092739|AuthS|4|00|m_RetVal[-1] eReqRspID[5] 1018092739|AuthS|4|00|[StdRet COAuth2SmCtxt::OAuth2ParseAndSaveRequiredInfo(E_OAuth2ReqRspId)]:[1537] eReqRspID[5] m_RetVal[-1] curlReturn[0] HttpRspCode[403] csStrippedResponse[[none BUTTON]</a></p> </body> </html> ] 1018092739|AuthS|4|00|[void COAuth2SmCtxt::printNIResponse(std::string)]:[1558] HttpResponse[[none BUTTON]</a></p> </body> </html> ] 1018092739|AuthS|4|00|pHD(-1) https://webdir0f.online.lync.com/WebTicket/WebTicketService.svc https://webdir0f.online.lync.com/CertProv/CertProvisioningService.svc/WebTicket_Proof_SHA1 https://webdir0f.online.lync.com/WebTicket/WebTicketService.svc/cert https://login.windows.net/common/oauth2/authorize https://webdir0f.online.lync.com/WebTicket/WebTicketService.svc/OAuth https://webdir0f.online.lync.com/WebTicket/WebTicketService.svc https://login.windows.net/common/oauth2/authorize http://nexus.microsoftonline- 1018092739|AuthS|4|00|AuthSvc SOAuth2Error, BaseEventInit restart[0] SfbTokenFetchMethod[3] 1018092739|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket 1018092754|cfg |5|00|Prm|Parameter
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Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?
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