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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All

I am a little confused about firmware updates of the Polycom Trio's

Polycom list the same software levels with different suffix's, AA AB AC AD AE AG

AA appears to be for Phone Only, AB for units with Visual+

 

We purchased Trio 8800 with Visual+ but due to network config issues we are at present only using them as an Audio Phone only

The latest update 5.5.4 is AA only, I was on 5.5.3 AB (not sure if that is correct)

 

Can anyone explain the difference

Thanks in Advance

Ade

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @sherlockab,

welcome to the Polycom Community.

These are simply revisions.

 

The currently latest public Software Version for the Trio 880, Trio 8500 and Visual+ is UCS_5.5.4.2255_AA

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @sherlockab,

welcome to the Polycom Community.

These are simply revisions.

 

The currently latest public Software Version for the Trio 880, Trio 8500 and Visual+ is UCS_5.5.4.2255_AA

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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