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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

We're currently facing an issue reported by some users.

When they share their desktop, the Trio 8800 does not display the content fullscreen (see attachment).

 

I wasn't able to reproduce this issue with a Lync 2010 or 2013 client myself.

 

Does someone know where to look at ?

 

Thanks,

Regards,

Fabien P.

6 REPLIES 6
HP Recommended

FYI, users reporting this issue found a workaround : decreasing then increasing back their screen resolution.

It fixes the Trio display issue shown in first post attachment.

 

It only works for their current Lync/Skype meeting ; they have to apply the same changes everytime they connect to a new "Trio 8800 meeting".

HP Recommended

Hello FabienP,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

In addition it would be of interest if the people with issues have more than 1 screen


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

UC version of the Trio used is : PolycomRealPresenceTrio-Trio_8800-5.4.3.2007

 

Users experiencing this issue use only their laptop over WiFi in the meeting room with no other linked screen.

 

Regards,

Fabien P.

HP Recommended

Hello Fabien P.,

we would need you to raise this via your Polycom reseller.

 

Looking at your account details I believe you are one of our larger customers / partners so could you kindly contact me via Community Mail and provide a MAC Address and your contact details?

 

It would be of interest what Laptop Make, OS and Screen Resolution is causing this.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen,

 

I sent you a PM with more details.

 

Regards,

Fabien

HP Recommended

Hello Fabien P.,

UC Software 5.4.4 is now available and should address your issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.