Trio 8800 - Default Layout Keeps Reverting Back to Auto and Self-View Enabled

[Kevin_A]

Equipment

Polycom Trio 8800 w/ Visual+

Ploycom Trio 8800 w/ VisualPro

Software Versions

Trios and Visual+ - 5.9.0.11421

Updater Signature - Release

For some reason, the default layout keeps going back to Auto with Self-View on. I have the below settings in the configuration, but when I start a new phone call, I have to go back into Layout and change it back to Full Screen which is what my staff prefers.

video.callMode.default="audio"
video.codecPref.H261="8"
video.codecPref.H263="7"
video.codecPref.H2631998="5"
video.codecPref.H264.packetizationMode0="6"
video.codecPref.Xdata="9"
video.codecPref.XUlpFecUC="10"
video.conf.displayLayout.autoPreference="FullScreen"
video.localCameraView.idleState="0"
video.localCameraView.userControl="PerSession"
video.screenModeFS="full"

After I make the changes directly on the Trio, I can hang up, start another conference call, and it's back to Auto and Self-View again. Any ideas why the layout is not sticking?

Thank you so much.

[SteffenBaierUK]

Hello @Kevin_A ,

Welcome back to the Poly Community.

I suggest you upgrade to a currently supported version like UC SOftware 5.9.1 Rev AB or 5.9.1 Rev AA and if it still fails to open a ticket.

Best Regards

Steffen Baier

[Kevin_A]

Hi, Steffen.

I ended up upgrading to the latest UC Software, and when I did, my Trio no longer connected to our exchange calendar. It kept saying "Connecting to Exchange Calendar", and have a couple minutes, it would ask to put in the username and password again.

I would put them both in, it would say signed in, and "Connecting to Exchange Calendar", and then it would ask for the credentials again.

I did all this at the end of the work day and ended up restoring the backup I made before attempting, as there are a lot of meetings today, so I had to make sure the phone was up and running.

We just ordered three more Trios and Visual Pros, and one of them will be a test unit for me moving forward. Any thoughts and why the exchange calendar wouldn't connect, or would you have needed to see the logs?

Thanks.

[SteffenBaierUK]

Hello @Kevin_A ,

Since UC Software 5.9.1 we support OAuth 2.0. This would need to be enabled in your organisation.

I would need to see logs but as a Poly employee, I am unable to provide free support via the community.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Kevin_A · Accepted solution]

This is what ended up working to keep it from reverting:

video.conf.displayLayout.single.activeLayout="FullScreen"