Transferred Calls fails to outlook contact number

Occasional Contributor

Transferred Calls fails to outlook contact number

my company is slowly adding polycom phones to our office. so far we have 5 in production. Concurrently, we using Cisco UC phones.


I have it setup so that the two PBXs (Cisco and Skype4B) can call each other through a trunk. So if we 4 digit dial or 10 digit dial each PBX can route the call no problem.


We have a front desk phone that i'm trying to get setup to forward incoming calls. I purchased an expansion screen to make it easy. 


We're finding that incoming calls can't be routed to Cisco phones in the way that we want. I have created some contacts in our receptionist's outlook that are the office numbers of Cisco users only. So the contact has their name and then the number. nothing else. When we look at this on the VVX600 phone, it displays two entries for these contacts: 1. shows and 2. the full number: +13125551212.   When I originate the call from the phone, both of these work. However, when I try to forward the call, only the second entry works. If I just tap the button, the call drops.


Is there anyway to remedy this?


We're running VVX 600 using 5.5.0


Oh, and I know that Microsoft hasn't certified this firmware yet. I don't think that's the issue.




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Polycom Employee & Community Manager

Re: Transferred Calls fails to outlook contact number

Hello RedShirt_IT,

apart from using a completely unsupported software I can only ask you to utilize the FAQ.


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

The above should help you to troubleshoot this and once you installed a supported software version and the issue still occurs the next step is to open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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