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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Is "Hot Desking" supported on any FW/VVX desk phones that are being used in a Teams-only organization with MS Phone System/Calling Plans (no SBC or direct routing)?

Hot desk is enabled by policy in our tenant, and we see the option available to those using native teams phones, but the option is not appearing on our VVX phones running the Skype profile as 3PIP. I have verified that the "Hot Desk" option is enabled on the phones via the phones' admin interface.

This particular org uses a mix of VVX 411's and VVX 601's, and all are currently running either FW version 5.9.0.9373, and in some cases 6.3.

TIA,

Bob

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @rmanjoney ,

 

The coordination happened when we originally developed our software to be 3PIP certified. This was initially with Microsoft LYNC and has gone on with Microsoft Skype for Business on Premise. Later Microsoft moved to Microsoft Skype for Business Online. All that way we kept our 3PIP certification as required by Microsoft.

 

Microsoft has released Teams which fundamentally is completely different from Microsoft Skype for Business. They added the 3PIP gateway which has some support between the "old" and the "new" but as you found not 100% feature parity. Nothing has changed on our end so again I only can ask you to work with our Partner Microsoft.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello @rmanjoney ,

 

Welcome back to the Poly Community.


My colleague Jeff Schertz has this article >here< in detail. As this is aimed at Skype on Premise or former Skype for Business online use cases we can only assume that the 3PIP Gateway not support this.

 

You would need to work with our Partner Microsoft to get this answered. A good table can be for example be found >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I had read Jeff's article that you referenced but as usual hope springs eternal. I assumed supporting this would require at least some coordination between Poly and Microsoft, which is why I inquired here, and now I know that the answer, at least currently is "no".

Thanks,

Bob

HP Recommended

Hello @rmanjoney ,

 

The coordination happened when we originally developed our software to be 3PIP certified. This was initially with Microsoft LYNC and has gone on with Microsoft Skype for Business on Premise. Later Microsoft moved to Microsoft Skype for Business Online. All that way we kept our 3PIP certification as required by Microsoft.

 

Microsoft has released Teams which fundamentally is completely different from Microsoft Skype for Business. They added the 3PIP gateway which has some support between the "old" and the "new" but as you found not 100% feature parity. Nothing has changed on our end so again I only can ask you to work with our Partner Microsoft.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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