[Software] CCX & Trio UC Software 7.1.3

Polycom Employee & Community Manager

[Software] CCX & Trio UC Software 7.1.3

Hello all,


we have released UC Software 7.1.3 for the Poly CCX range and Poly C60 as follows:


Trio C60
CCX 400
CCX 500
CCX 600


The Trio 8800 & 8500 is no longer supported for use with Microsoft Teams as explained  >here< and the latest Skype for Business version is 5.9.5!


Partner Applications included in 7.1.3:


Microsoft Teams Admin Agent 298
Microsoft Intune Company Portal 5.0.5304.0 4866066
Microsoft Teams App APK#3 1449 2021650050
Microsoft Teams Partner Agent 1.0.24 2021072100
Zoom Rooms Controller App 5.6.0 10048


Link to the Poly Voice support page >here<


What’s New


Poly CCX UC Software 7.1.3 is a release for OpenSIP, Microsoft Teams, and Zoom. These release notes include information on important field fixes and the following new feature:

  • Microsoft Teams Enhancements

Poly frequently provides software updates with new features and recommends that you regularly update the software on your Poly CCX business media phones for the best performance and experience.

Microsoft Teams Enhancements


This release supports Teams app version 1449/ for Poly CCX 400, CCX 500, CCX 600 business media and Poly Trio C60 phones, which include system improvements.


For more information, see What's new in Microsoft Teams.


Release Release Date Features
7.1.3 Nov-21 Maintenance release for Poly Trio & CCX systems
7.0.3C Jul-21 Maintenance release for Poly Trio & CCX systems
7.0.3B Jun-21 Maintenance release for Poly Trio & CCX systems
7.0.2 Apr-21 Maintenance release for Poly Trio & CCX systems


Microsoft Teams Logs


The phone logs now contain the Microsoft Teams logs so they can be shared with Microsoft support in case an issue arises where the phone is unable to upload these to the Teams Admin Center



Via the Web Interface navigate to Diagnostics > View & Download Logs > System Logs and the resulting plcmsyslog.tar.gz file contains inside the plcmsyslog.tar directory the subdirectories sdcard > android > data the com.microsoft.skype.teams.ipphone log files






  • Older 7.0.3 Rev C Release >here<
  • Older 7.0.3 Rev B Release >here<
  • Older 7.0.3 Release >here<
  • Older 7.0.2 Release >here<
  • Older Release >here<
  • Older Release >here<
  • Older Release >here<

If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections