we have released UC Software 7.1.3 for the Poly CCX range and Poly C60 as follows:
The Trio 8800 & 8500 is no longer supported for use with Microsoft Teams as explained >here< and the latest Skype for Business version is 5.9.5!
Partner Applications included in 7.1.3:
|Microsoft Teams Admin Agent||18.104.22.168110130735.product 298|
|Microsoft Intune Company Portal||5.0.5304.0 4866066|
|Microsoft Teams App APK#3||1449 22.214.171.1241101205 2021650050|
|Microsoft Teams Partner Agent||1.0.24 2021072100|
|Zoom Rooms Controller App||5.6.0 10048|
Link to the Poly Voice support page >here<
Poly CCX UC Software 7.1.3 is a release for OpenSIP, Microsoft Teams, and Zoom. These release notes include information on important field fixes and the following new feature:
Poly frequently provides software updates with new features and recommends that you regularly update the software on your Poly CCX business media phones for the best performance and experience.
Microsoft Teams Enhancements
This release supports Teams app version 1449/126.96.36.1991101205 for Poly CCX 400, CCX 500, CCX 600 business media and Poly Trio C60 phones, which include system improvements.
For more information, see What's new in Microsoft Teams.
|7.1.3||Nov-21||Maintenance release for Poly Trio & CCX systems|
|7.0.3C||Jul-21||Maintenance release for Poly Trio & CCX systems|
|7.0.3B||Jun-21||Maintenance release for Poly Trio & CCX systems|
|7.0.2||Apr-21||Maintenance release for Poly Trio & CCX systems|
Microsoft Teams Logs
The phone logs now contain the Microsoft Teams logs so they can be shared with Microsoft support in case an issue arises where the phone is unable to upload these to the Teams Admin Center
Via the Web Interface navigate to Diagnostics > View & Download Logs > System Logs and the resulting plcmsyslog.tar.gz file contains inside the plcmsyslog.tar directory the subdirectories sdcard > android > data the com.microsoft.skype.teams.ipphone log files
If official support is required please check how to phone or open a case here----------------