Hello Jordan,
we would need to investigate this by analyzing some logs.
Please go ahead and contact your Polycom reseller where you purchased the unit from so they can open a ticket for you.
If this was some kind of discounter please post the MAC address of the device so I can advise you who to work with.
Why do we need this:
Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
