Skype for Business video clear, but content choppy Trio 8800 [S/W Version 5.4.1.1759​7]

SOLVED
Jordan Nolan
Occasional Contributor

Skype for Business video clear, but content choppy Trio 8800 [S/W Version 5.4.1.1759​7]

I have the Trio 8800 and the Video+ device on the same VLAN that is connected to the Internet via a 10 Mb fiber.  The video seems to be clear and smooth, but when I try to share content like my desktop via Skype for Business it is incredibly choppy.  I would imaging the video would be suceptible to being choppy.

 

The VLAN that the 8800 and the Visual+ are on is for my hosted PBX provider to use.  They have the gateway on that VLAN ( an Edgewater device) that controls the configurations for the IP Phones.  The 10 Mb line is hardly being taxed and these tests were being done when no one was in the office.

 

Why would the video be clear, but the screen sharing be choppy?

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Skype for Business video clear, but content choppy Trio 8800 [S/W Version 5.4.1.1759​7]

Hello Jordan,

In addition could you provide some details on the content itself you are trying to share such as PowerPoint, Excel documents, standard PDF, etc ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

Message 3 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Skype for Business video clear, but content choppy Trio 8800 [S/W Version 5.4.1.1759​7]

Hello Jordan,

we would need to investigate this by analyzing some logs.

 

Please go ahead and contact your Polycom reseller where you purchased the unit from so they can open a ticket for you.

 

If this was some kind of discounter please post the MAC address of the device so I can advise you who to work with.

 

Why do we need this:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Skype for Business video clear, but content choppy Trio 8800 [S/W Version 5.4.1.1759​7]

Hello Jordan,

In addition could you provide some details on the content itself you are trying to share such as PowerPoint, Excel documents, standard PDF, etc ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 3