Skype for Business on VVX601 questions

[adarodge]

Phone: VVX601

FW: 5.8.2.4732

I just changed my VVX601 form Nextiva service to Skype for Business as my company is standardized on Skyke for Business.

I cancelled my Nextiva account, logged into the phone web gui as admin, and installed the above FW version. Everything went fine, except:

1) I can no longer access the Web Gui (https://192.168.0.15). I have confirmed the IP address. Additionally, when I login into the Phone (settings, advanced, enter password), I only have 2 options

- Change User Password

-Reboot Phone

I can't see anywhere to enable web access...

2) The time and date displaying on my phone (upper right corner) is incorrect. It's ahead by 7 hours. I've changed my time zone settings numerous times and it doesn't reflect any changes. It's always 7 hours ahead (my claendar on the phone is also 7 hours ahead).

3) I no longer have the option to record calls. Under Nextiva service, I could select More, then record. Now, under S4B, I don't see that option (the ICON in the upper left DOES show my USB stick installed.

If anyone can address any/all of my problems, I would be extremely grateful!

Thanks,

Adam

[SteffenBaierUK]

Hello @adarodge,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

In addition we do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

[adarodge]

Hi Steffen,

I did include everything you requeste, except my MAC address, here it is. 64:16:7F:0A:30:C6

I can't provide a log as I can't enable Web Access on my phone!

Can you please assist with a solution for my 3 issues;)

Thanks

Adam

[SteffenBaierUK]

Hello @adarodge

first of all this is a VVX601 2200-48600-025 aka without the relevant Skype for Business License so if you want to use it please check the below:

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a LYNC / Skype for Business environment. You may not install, access, or use the Software in a LYNC / Skype for Business environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a LYNC / Skype for Business server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here

As outlined the FAQ contains:

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running Skype for Business or LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=

Regards the time:

Jan 28, 2013 Question: Time and Date flashing or unable to set NTP time correctly

Resolution: Please check => here <=

We do not disclose how to reset the Admin Password so please check outside of the community or work with Westcon-Comstor Americas who sold this phone back in 03/07/2017

Best Regards

Steffen Baier

[adarodge]

Hi again,

I will procure a license for Skype today.

Additionally, all the solutions you suggested include having access to the Web Gui (Which I don't). On my phone, when I select Settings/Advanced all I have are a) Change Password and b) Reboot Phone...PLEASE SEE ITEM#1 above!

[SteffenBaierUK]

Hello @adarodge,

I already replied with your Password reset option and this is all I can discuss.

I also responded who sold this unit so you can work with them for Tier 1 support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[adarodge]

Thank you Steffen,

I have resolved the Web gui access (factory reset) and fixed my incorrect date/time (over-ride sntp server). I clicked on your link above to get/purchase the license you mentioned, however, the link doesn't work.

I have one final question....I still don't have the "Local Call Recording' option like I did prior to using Skype For Business. IN reading prior posts, I see I need to Enable Local Call Recording:

Configuring Local Call Recording

feature.callRecording.enabled

My question is where can I run that command? I don't see any optin in the web client.

When I setup my phone, I used the Web Client to update the firmware (5.8.2.4732) and then selected Skype as the Base Profile.

Is there a simple way to input this command without reinstalling everything from local files?

Thanks,

Adam

[SteffenBaierUK]

Hello @adarodge,

apologize I corrected the link but to purchase this license you need to buy this from a reseller in your region.

Secondly the community FAQ is full of information:

Dec 06, 2013 Question: How can I Record or Playback Audio Calls?

Resolution: Please check => here <=

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services