We are using Skype for Business online and BTOE. I think it has something to do with BTOE. It constanly asks our users to sign back in to their phones.
Hello tbarry,
welcome to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
Please also include the BToE Version
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
If official support is required please check how to phone or open a case here
----------------We are using Skype for Business Online. So no on prem SIP or UC we just sign in with the users credentials on the phone from the web portal. The BTOE version is 1.0.0 UCS version 5.0.0
Hello tbarry,
welcome to the Polycom Community.
The community's FAQ contains this post here:
Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?
Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.
I am unaware of BToE Version 1.1.0 , so please install 3.3.0 and re-test
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
If official support is required please check how to phone or open a case here
----------------