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Reporting for VisualPro + Trio8800 + Skype for Business Online

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I_am_Bob
Occasional Advisor

Reporting for VisualPro + Trio8800 + Skype for Business Online

Hello,

I have multiple VisualPro devices all using Trio 8800, all registered to Skype for Business Online and hte Trio is managed by Resource Manager.  My question for the group is around reporting:  how does everyone obatin usage states for this configuration?  All I'm after is basic information like number of calls, length of calls and what was called.

Message 1 of 5
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Accepted Solutions
rgsteele
Trusted Contributor

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

From https://admin.teams.microsoft.com, search for the user account the Trio is signed in with, then click on the Call History tab.

View solution in original post

Message 5 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

Hello @I_am_Bob ,

 

Welcome back to the Poly Community.

 

There is no CDR data reported back to RPRM and what you seek is part of Skype for Business online.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 5
I_am_Bob
Occasional Advisor

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

Is there a chance someone can tell me exactly where in Skype for Business Online this information is accessible?  I'm appearntly not smart enough to find it on my own.

 

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

Hello @I_am_Bob 

 

within Office365 select Admin > A new Window will open. Select "Show all" and then Reports > Usage > and drill down to Skype for Business.

 

Others can comment or check with our Partner Microsoft for their platform if you have any follow up questions.

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 5
rgsteele
Trusted Contributor

Re: Reporting for VisualPro + Trio8800 + Skype for Business Online

From https://admin.teams.microsoft.com, search for the user account the Trio is signed in with, then click on the Call History tab.

Message 5 of 5