Solved: RealPresence Trio 8800 - USB driver error Windows ...

DanKennoyModality · ‎02-14-2017

When using the Trio 8800 via USB for audio only on both a Surface Pro 4 and Lenovo Laptop running Windows 10 Enterprise 64bit O/S I am getting "Unknown USB device (Device Descriptor Request Failed)" within Device manager. Anyone else experienced this or managed to resolve?

SteffenBaierUK · ‎02-14-2017

Hello Hello DanKennoyModality,

I urgently suggest you update this to a currently supported version like UC Software 5.4.4.7776

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Simply follow Option 1

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎02-14-2017

Hello DanKennoyModality,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

DanKennoyModality · ‎02-14-2017

Software Version - 5.4.1.17597

SteffenBaierUK · ‎02-14-2017

Hello Hello DanKennoyModality,

I urgently suggest you update this to a currently supported version like UC Software 5.4.4.7776

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Simply follow Option 1

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

DanKennoyModality · ‎02-14-2017

Updated to latest version which resolved issue. Thank you.

RealPresence Trio 8800 - USB driver error Windows 10

RealPresence Trio 8800 - USB driver error Windows 10

Re: RealPresence Trio 8800 - USB driver error Windows 10

Re: RealPresence Trio 8800 - USB driver error Windows 10

Re: RealPresence Trio 8800 - USB driver error Windows 10

Re: RealPresence Trio 8800 - USB driver error Windows 10

Re: RealPresence Trio 8800 - USB driver error Windows 10