Hello LukeTheDuke,
welcome back to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.
Most likely this is an interoperability issue as we had another user ask the same => here <=
Please work with your Polycom reseller so we can get a ticket raised for you with our support team.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
