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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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We are currently moving our users from SFB on Prem to Teams only.Some of our reception and common area phones are polycom vvx 201 and 301.We have upgraded them to latest version 6.3.0 and have also bought CAP licenses for them on teams.We tried sigining into these polycom phones with a test account on teams and it fails.However when we downgrade the version to anything below 6.0 the phone can sign into SFB with test account.Are we missing something here?

2 REPLIES 2
HP Recommended

Hello @Sruthi ,

 

Welcome to the Poly Community.


I can only suggest you check the logs.

 

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello @Sruthi ,

 

Check your logs for this >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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