Polycom VVX 201 using Skype for Business

Anonymous · ‎04-10-2018

Hi

I currently have a batch of VVX 201 phones which I need to configure for Skype for Business, I have the BToE application installed on my laptop and can see that both devices are "paired". Skype asks for authentication when it recognises the phone at which point the phone screen changes to a login attempt. After 10/15 minutes this failes. Anyone else have issues with the phones and Skype for Business ?

Looking at the log file on the phone I receive the following:

0410105850|tls  |*|00|New Certificate Common Name 'XXXXXXXX CA' Fingerprint 'AF:79:EC:67:B2:E4:4F:F0:C0:75:9D:B6:91:25:17:73:AB:A8:26:E3'
0410105850|tls  |*|00|Old Certificate Common Name 'XXXXXXXX CA' Fingerprint 'AF:79:EC:67:B2:E4:4F:F0:C0:75:9D:B6:91:25:17:73:AB:A8:26:E3'
0410105850|tls  |*|00|Custom application CA certificate 4 has been removed from config
0410105850|tls  |*|00|Saving new Custom application CA certificate 4
0410105850|tls  |*|00|New Certificate Common Name 'XXXXXXXX CA' Fingerprint 'AA:55:C1:69:03:DC:DC:19:2C:72:EA:60:67:54:A7:E3:DB:1C:23:10'
0410105850|tls  |*|00|Old Certificate Common Name 'XXXXXXXX CA' Fingerprint 'AA:55:C1:69:03:DC:DC:19:2C:72:EA:60:67:54:A7:E3:DB:1C:23:10'
0410105850|tls  |*|00|Custom application CA certificate 3 has been removed from config
0410105850|tls  |*|00|Saving new Custom application CA certificate 3
0410105850|tls  |*|00|New Certificate Common Name 'XXXXXXXX3' Fingerprint '71:A3:C1:2E:98:EA:47:FE:83:03:53:F7:6B:B0:D8:6C:8D:67:A8:62'
0410105850|tls  |*|00|Old Certificate Common Name 'XXXXXXXX3' Fingerprint '71:A3:C1:2E:98:EA:47:FE:83:03:53:F7:6B:B0:D8:6C:8D:67:A8:62'
0410105850|tls  |*|00|Custom application CA certificate 2 has been removed from config
0410105850|tls  |*|00|Saving new Custom application CA certificate 2
0410105850|tls  |*|00|New Certificate Common Name 'XXXXXXXX2' Fingerprint '6D:94:4E:55:04:08:88:BA:FE:2B:D0:D4:B3:51:B2:20:2E:93:19:91'
0410105850|tls  |*|00|Old Certificate Common Name 'XXXXXXXX2' Fingerprint '6D:94:4E:55:04:08:88:BA:FE:2B:D0:D4:B3:51:B2:20:2E:93:19:91'
0410105850|tls  |*|00|Custom application CA certificate 1 has been removed from config
0410105850|tls  |*|00|Saving new Custom application CA certificate 1
0410105850|tls  |*|00|New Certificate Common Name 'XXXXXXXX2' Fingerprint '37:7F:60:7F:1D:7D:A7:E3:62:4C:30:1B:B1:58:FF:EA:07:43:AE:C9'
0410105850|tls  |*|00|Old Certificate Common Name 'XXXXXXXX2' Fingerprint '37:7F:60:7F:1D:7D:A7:E3:62:4C:30:1B:B1:58:FF:EA:07:43:AE:C9'
0410105850|pps  |4|00|[CSeGetRCRsp::execute] Utilized all certificate installation placeholders. Can't install anymore.
0410105850|pps  |4|00|[CSeGetRCRsp::execute] Utilized all certificate installation placeholders. Can't install anymore.
0410105850|pps  |4|00|[CSeGetRCRsp::execute] Utilized all certificate installation placeholders. Can't install anymore.
0410105856|ec   |*|00|Initial log entry. Current logging level 4
0410105901|copy |4|00|Configuration of URL failed
0410105901|cfg  |4|00|Prov|Could not download file 64167f873677-phone.cfg
0410105901|cfg  |4|00|Prov|Uploading phoneLocal.cfg failed
0410105901|cfg  |4|00|Prov|Update configuration failed
0410105909|sip  |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0410105909|sip  |4|00|MakeTlsConnection: SSL_connect error 1
0410105909|sip  |4|00|MakeTlsConnection: connection failed error -1
0410105911|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
0410105915|app1 |4|00|New Domain name= User name=CasemoreM@XXXXXXXX.local

0410105919|app1 |4|00|AppBrowserUiC::browserResetRebootFlag Setting the reboot flag to false for browser.

0410105919|app1 |4|00|AppBrowserUiC::configure() Enter
0410105919|app1 |4|00|AppBrowserUiC::configure() - Home url - [], idle url - []
0410105920|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Enter

0410105920|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Default

0410105920|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Exit

0410105921|brow |4|00|Timezone value = UTC0UTC,J70/2:0:0,J308/2:0:0, Browser state - 1, Visible - 0

0410105923|so   |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0410105923|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Enter

0410105923|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Default

0410105923|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Exit

0410105928|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0]
0410105928|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
0410105928|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0]
0410105928|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = mark.casemore@XXXXXXXX.org.uk
0410105928|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0]
0410105928|sip  |*|00|Sip UnRegister Usr:mark.casemore@XXXXXXXX.org.uk Dsp:mark.casemore Auth:'' Inx:0
0410105928|sip  |*|00|SipUserRemove: user 0 being removed.
0410105928|cfg  |4|00|RT|pps is setting Login Credentials to valid
0410105928|WADSe|2|00|Request(-1)WADService,(778)WADServiceReqMsgKey,(-1)pps,(15),(Expiry,TransactionId,Time,Type):(-1,-1,1523354368,0)IndicationLevel:(200)
0410105928|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((544),(1)kBaseEventInit,Ticks(0))
0410105928|WADSe|2|00|S/E(sSWADStart,kBaseEventInit),rO(1551)
0410105928|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((544),(1551),Ticks(0))
0410105928|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((544),(1551),Ticks(0))
0410105928|WADSe|3|00|[SWADStart -> EWADStart]
0410105928|WADSe|2|00|S/E(sSWADStart,),rO(3)
0410105928|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((545),(1)kBaseEventInit,Ticks(0))
0410105928|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((545),(1)kBaseEventInit,Ticks(0))
0410105928|WADSe|3|00|[SWADFetchAutoDiscoveryUrls -> BaseEventInit]
0410105928|WADSe|2|00|S/E(sSWADFetchAutoDiscoveryUrls,kBaseEventInit),rO(1552)
0410105928|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((546),(1)kBaseEventInit,Ticks(0))
0410105928|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((546),(1)kBaseEventInit,Ticks(0))
0410105928|WADSe|3|00|[SWADInternalAutoDiscovery -> BaseEventInit]
0410105928|WADSe|3|00|[SWADInternalAutoDiscovery -> EWADFetchAutoDiscoveryServiceUrl]
0410105928|WADSe|3|00|[WADPrepareAndSendRequest | eRequestID=1]
0410105928|WADSe|3|00|[WADPrepareAndSendRequest | E_WADReqRspId_FindHttpInternalDiscoveryServiceLocation]
0410105928|WADSe|2|00|S/E(sSWADInternalAutoDiscovery,kBaseEventInit),rO(5)
0410105928|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((546),(5),Ticks(0))
0410105928|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((546),(1556)kEWADHandleResponse,Ticks(0))
0410105928|WADSe|3|00|[SWADInternalAutoDiscovery -> EWADHandleResponse]
0410105928|WADSe|3|00|Response Code:200

0410105928|WADSe|2|00|S/E(sSWADInternalAutoDiscovery,kEWADHandleResponse),rO(3)
0410105928|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((545),(1)kBaseEventInit,Ticks(0))
0410105928|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((545),(1)kBaseEventInit,Ticks(0))
0410105928|WADSe|3|00|[SWADFetchAutoDiscoveryUrls -> BaseEventInit]
0410105928|WADSe|2|00|S/E(sSWADFetchAutoDiscoveryUrls,kBaseEventInit),rO(3)
0410105928|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((550),(1)kBaseEventInit,Ticks(0))
0410105928|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((550),(1)kBaseEventInit,Ticks(0))
0410105928|WADSe|3|00|[SWADFetchUserUrls -> BaseEventInit]
0410105928|WADSe|2|00|S/E(sSWADFetchUserUrls,kBaseEventInit),rO(1557)
0410105928|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((550),(1557),Ticks(0))
0410105928|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((550),(1557),Ticks(0))
0410105928|WADSe|3|00|[SWADFetchUserUrls -> EWADMakeUserUrlDiscoveryReq]
0410105928|WADSe|3|00|[WADPrepareAndSendRequest | eRequestID=7]
0410105928|WADSe|3|00|[WADPrepareAndSendRequest | E_WADReqRspId_FindUserUrl or E_WADReqRspId_FindUserUrlWithNtlmBasedWebToken]
0410105928|WADSe|2|00|S/E(sSWADFetchUserUrls,),rO(5)
0410105928|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((550),(5),Ticks(0))
0410105929|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((550),(1556)kEWADHandleResponse,Ticks(0))
0410105929|WADSe|3|00|[SWADFetchUserUrls -> EWADHandleResponse]
0410105929|WADSe|3|00|Response Code:401

0410105929|WADSe|3|00|X-MS-WebTicketURL:https://fepool.vss4b.amvi/WebTicket/WebTicketService.svc
0410105929|WADSe|3|00|Unauthrorized Retries(0), WebTicket URL:https://fepool.vss4b.amvi/WebTicket/WebTicketService.svc
0410105929|WADSe|2|00|S/E(sSWADFetchUserUrls,kEWADHandleResponse),rO(1558)
0410105929|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((551),(1)kBaseEventInit,Ticks(0))
0410105929|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((551),(1)kBaseEventInit,Ticks(0))
0410105929|WADSe|3|00|[SWADTriggerWebTicketFetch -> BaseEventInit]
0410105929|WADSe|2|00|S/E(sSWADTriggerWebTicketFetch,kBaseEventInit),rO(1559)
0410105929|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((551),(1559),Ticks(0))
0410105929|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((551),(1559),Ticks(0))
0410105929|WADSe|3|00|[SWADTriggerWebTicketFetch -> EWADRequestWebTicket]
0410105929|AuthS|2|00|Request(-1)AuthSvc,(101)AuthServiceWTMsgKey,(-1)WADService,(780)WADServiceWebTicketRspMsgKey,(Expiry,TransactionId,Time,Type):(-1,-1,1523354369,0)IndicationLevel:(200)
0410105929|WADSe|2|00|S/E(sSWADTriggerWebTicketFetch,),rO(5)
0410105929|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((551),(5),Ticks(0))
0410105929|AuthS|2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(101)AuthServiceWTMsgKey:(205)AuthSvcAOServiceRequestKey
Caller Service(141)AuthServiceCallerWbad:IndicationCode(0)
,TransactionID(-1)
0410105929|AuthS|2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(101)AuthServiceWTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(141)AuthServiceCallerWbad:IndicationCode(200)Got WT
,TransactionID(-1)
0410105929|AuthS|2|00|Reqponse(-1)AuthSvc,(101)AuthServiceWTMsgKey,(-1)WADService,(780)WADServiceWebTicketRspMsgKey,(Expiry,TransactionId,Time,Type):(-1,-1,1523354369,1)IndicationCode:(200)Got WT
0410105929|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((551),(1560)kEWADReceivedWebTicket,Ticks(0))
0410105929|WADSe|3|00|[SWADTriggerWebTicketFetch -> EWADReceivedWebTicket]
0410105929|WADSe|3|00|[SWADTriggerWebTicketFetch -> Indication code- 200]
0410105929|WADSe|2|00|S/E(sSWADTriggerWebTicketFetch,kEWADReceivedWebTicket),rO(3)
0410105929|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((550),(1)kBaseEventInit,Ticks(0))
0410105929|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((550),(1)kBaseEventInit,Ticks(0))
0410105929|WADSe|3|00|[SWADFetchUserUrls -> BaseEventInit]
0410105929|WADSe|2|00|S/E(sSWADFetchUserUrls,kBaseEventInit),rO(1557)
0410105929|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((550),(1557),Ticks(0))
0410105929|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((550),(1557),Ticks(0))
0410105929|WADSe|3|00|[SWADFetchUserUrls -> EWADMakeUserUrlDiscoveryReq]
0410105929|WADSe|3|00|[WADPrepareAndSendRequest | eRequestID=7]
0410105929|WADSe|3|00|[WADPrepareAndSendRequest | E_WADReqRspId_FindUserUrl or E_WADReqRspId_FindUserUrlWithNtlmBasedWebToken]
0410105929|WADSe|3|00|[WADPrepareAndSendRequest | E_WADReqRspId_FindUserUrlWithNtlmBasedWebToken]
0410105929|WADSe|2|00|S/E(sSWADFetchUserUrls,),rO(5)
0410105929|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((550),(5),Ticks(0))
0410105929|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((550),(1556)kEWADHandleResponse,Ticks(0))
0410105929|WADSe|3|00|[SWADFetchUserUrls -> EWADHandleResponse]
0410105929|WADSe|3|00|Response Code:200

0410105929|WADSe|2|00|SipServerInternalAccess:fepool.vss4b.amvi[5061]
0410105929|WADSe|2|00|SipServerExternalAccess:access.XXXXXXXX.org.uk[5061]
0410105929|WADSe|2|00|S/E(sSWADFetchUserUrls,kEWADHandleResponse),rO(3)
0410105929|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((553),(1)kBaseEventInit,Ticks(0))
0410105929|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((553),(1)kBaseEventInit,Ticks(0))
0410105929|WADSe|3|00|[SWADSvcEnd -> BaseEventInit]
0410105929|WADSe|2|00|Reqponse(-1),(-1),(-1)pps,(15),(Expiry,TransactionId,Time,Type):(-1,-1,1523354369,1)IndicationCode:(200)Got Server URL's
0410105929|WADSe|2|00|Request(-1)WADService,(778)WADServiceReqMsgKey,(-1)pps,(-1),(Expiry,TransactionId,Time,Type):(0,-1,1523354369,0)IndicationLevel:(200)
0410105929|sip  |*|00|Sip Register Usr:mark.casemore@XXXXXXXX.org.uk Dsp:mark.casemore Auth:'Using Login Cred' Inx:0
0410105929|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0410105929|WADSe|2|00|S/E(sSWADSvcEnd,kBaseEventInit),rO(3)
0410105929|WADSe|3|00|kEWADHandleResponse:Event(3) not found in Transition Table for state sSWADSvcEnd
0410105929|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((553),(3),Ticks(0))
0410105929|WADSe|2|00|<SM>(-1)(0x4380ad70):Ctx((553),(7)kBaseEventStop,Ticks(0))
0410105929|WADSe|2|00|<\SM>(-1)(0x4380ad70):Ctx((553),(-1),Ticks(0))
0410105930|sip  |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0410105930|sip  |4|00|MakeTlsConnection: SSL_connect error 1
0410105930|sip  |4|00|MakeTlsConnection: connection failed error -1
0410105930|sip  |4|00|Registration failed User: mark.casemore, Error Code:480 Temporarily not available
0410105930|cfg  |4|00|RT|pps is setting Login Credentials to valid
0410105930|proxy|2|00|CProxyService:: Received Request on Proxy Service
0410105930|proxy|2|00|CProxyService:: Forwarding Request to AuthSvc, TransactionID[1482847474]
0410105930|AuthS|2|00|Request(-1)AuthSvc,(103)AuthServiceRCMsgKey,(-1)proxyService,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(120000,1482847474,1523354370,0)IndicationLevel:(200)
0410105930|proxy|3|00|proxyService's Ticked,Reason(Internal),Count/Size(1/1),Stop? (No)
0410105930|proxy|3|00|proxyService's Timer,Running(1),Start(120000)
0410105930|proxy|2|00|Proxy Saved Req: xnid(1482847474),id(0x14074f8),expiry(120000)
0410105930|AuthS|2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(103)AuthServiceRCMsgKey:(205)AuthSvcAOServiceRequestKey
Caller Service(-1):IndicationCode(0)
,TransactionID(1482847474)
0410105930|AuthS|2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(103)AuthServiceRCMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(-1):IndicationCode(200)Got RC via LDAP CA
,TransactionID(1482847474)
0410105930|AuthS|2|00|Reqponse(-1)AuthSvc,(103)AuthServiceRCMsgKey,(-1)proxyService,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(-1,1482847474,1523354370,1)IndicationCode:(200)Got RC via LDAP CA
0410105930|proxy|2|00|CProxyService:: Recieved Response, TransactionID[1482847474]
0410105930|proxy|2|00|CProxyService:: Returning Response to Requester, TransactionID[1482847474]
0410105930|tls  |*|00|Custom application CA certificate 6 has been removed from config
0410105930|tls  |*|00|Saving new Custom application CA certificate 6
0410105930|tls  |*|00|New Certificate Common Name 'owa.XXXXXXXX.org.uk' Fingerprint 'F9:9A:30:78:9F:CD:22:FE:DE:07:B5:3A:6A:68:2F:B8:A6:32:DA:8B'
0410105930|tls  |*|00|Old Certificate Common Name 'owa.XXXXXXXX.org.uk' Fingerprint 'F9:9A:30:78:9F:CD:22:FE:DE:07:B5:3A:6A:68:2F:B8:A6:32:DA:8B'
0410105930|tls  |*|00|Custom application CA certificate 5 has been removed from config
0410105930|tls  |*|00|Saving new Custom application CA certificate 5
0410105930|tls  |*|00|New Certificate Common Name 'XXXXXXXX CA' Fingerprint 'AF:79:EC:67:B2:E4:4F:F0:C0:75:9D:B6:91:25:17:73:AB:A8:26:E3'
0410105930|tls  |*|00|Old Certificate Common Name 'XXXXXXXX CA' Fingerprint 'AF:79:EC:67:B2:E4:4F:F0:C0:75:9D:B6:91:25:17:73:AB:A8:26:E3'
0410105930|tls  |*|00|Custom application CA certificate 4 has been removed from config
0410105930|tls  |*|00|Saving new Custom application CA certificate 4
0410105930|tls  |*|00|New Certificate Common Name 'XXXXXXXX CA' Fingerprint 'AA:55:C1:69:03:DC:DC:19:2C:72:EA:60:67:54:A7:E3:DB:1C:23:10'
0410105930|tls  |*|00|Old Certificate Common Name 'XXXXXXXX CA' Fingerprint 'AA:55:C1:69:03:DC:DC:19:2C:72:EA:60:67:54:A7:E3:DB:1C:23:10'
0410105930|tls  |*|00|Custom application CA certificate 3 has been removed from config
0410105930|tls  |*|00|Saving new Custom application CA certificate 3
0410105930|tls  |*|00|New Certificate Common Name 'XXXXXXXX3' Fingerprint '71:A3:C1:2E:98:EA:47:FE:83:03:53:F7:6B:B0:D8:6C:8D:67:A8:62'
0410105930|tls  |*|00|Old Certificate Common Name 'XXXXXXXX3' Fingerprint '71:A3:C1:2E:98:EA:47:FE:83:03:53:F7:6B:B0:D8:6C:8D:67:A8:62'
0410105930|tls  |*|00|Custom application CA certificate 2 has been removed from config
0410105930|tls  |*|00|Saving new Custom application CA certificate 2
0410105930|tls  |*|00|New Certificate Common Name 'XXXXXXXX2' Fingerprint '6D:94:4E:55:04:08:88:BA:FE:2B:D0:D4:B3:51:B2:20:2E:93:19:91'
0410105930|tls  |*|00|Old Certificate Common Name 'XXXXXXXX2' Fingerprint '6D:94:4E:55:04:08:88:BA:FE:2B:D0:D4:B3:51:B2:20:2E:93:19:91'
0410105930|tls  |*|00|Custom application CA certificate 1 has been removed from config
0410105930|tls  |*|00|Saving new Custom application CA certificate 1
0410105930|tls  |*|00|New Certificate Common Name 'XXXXXXXX2' Fingerprint '37:7F:60:7F:1D:7D:A7:E3:62:4C:30:1B:B1:58:FF:EA:07:43:AE:C9'
0410105930|tls  |*|00|Old Certificate Common Name 'XXXXXXXX2' Fingerprint '37:7F:60:7F:1D:7D:A7:E3:62:4C:30:1B:B1:58:FF:EA:07:43:AE:C9'
0410105930|pps  |4|00|[CSeGetRCRsp::execute] Utilized all certificate installation placeholders. Can't install anymore.
0410105930|pps  |4|00|[CSeGetRCRsp::execute] Utilized all certificate installation placeholders. Can't install anymore.
0410105930|pps  |4|00|[CSeGetRCRsp::execute] Utilized all certificate installation placeholders. Can't install anymore.
0410105930|proxy|2|00|Proxy deleted Req: xnid(1482847474),id(0x14074f8)
0410105930|log  |5|00|Skipped uploading of failed log file because no of failures are > 4 or last upload failed time is < 60 seconds.
0410105933|sip  |*|00|User removed
0410105940|copy |4|00|Configuration of URL failed
0410105940|cfg  |4|00|Prov|Could not download file 64167f873677-phone.cfg
0410105940|cfg  |4|00|Prov|Uploading phoneLocal.cfg failed
0410105940|cfg  |4|00|Prov|Update configuration failed
0410105944|sip  |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0410105944|sip  |4|00|MakeTlsConnection: SSL_connect error 1
0410105944|sip  |4|00|MakeTlsConnection: connection failed error -1
0410110018|sip  |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0410110018|sip  |4|00|MakeTlsConnection: SSL_connect error 1
0410110018|sip  |4|00|MakeTlsConnection: connection failed error -1
0410110034|copy |4|00|Configuration of URL failed
0410110034|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-gb.xml
0410110034|utilm|4|00|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-gb.xml.zzz does not exist or is empty
0410110034|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in cache
0410110034|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-gb.xml Language file doesn't exist in phone flash

SteffenBaierUK · ‎04-10-2018

Hello @Mark.Casemore,

welcome to the Polycom Community.

A couple of things.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition the MAC that you provided is not a SKYPE SKU aka please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here

Please ensure you have the relevant licenses when using Polycom Phones with Skype for Business or simply purchase a Skype SKU aka -019

Your logs show:

0410105944|sip  |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20

and

0410105909|sip  |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0410105909|sip  |4|00|MakeTlsConnection: SSL_connect error 1
0410105909|sip  |4|00|MakeTlsConnection: connection failed error -1

The Skype Communitys FAQ contains:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-10-2018

Hi

Sorry about that, I thought I had included the details from the phone. These are the details from the phone and I can see the UC Software version is 5.5.2.9374:

Home Phone Information

Phone Model VVX 201

Part Number 3111-40450-001 Rev:A

MAC Address 64:16:7F:87:36:77

IP Mode IPv4

IP Address x.x.x.x

UC Software Version 5.5.2.9374

Updater Version 5.7.2.21930

I've changed the debug level from one of the FAQs you linked and am going through the log file. The one line that sticks out now is

0410132557|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20

Which may require me to get in contact with our ISP as they provide our Skype for Business platform and may need their assistance regards the certificate.

Thanks.

SteffenBaierUK · ‎04-10-2018

Hello @Mark.Casemore,

Please ensure you have purchased the relevant licenses to use these devices from Polycom moving forward.

Your VVX201 is a 2200-40450-025 which is not the correct SKU.

You need to separately purchase this from Polycom / a Reseller in order to use the phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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