Polycom USC 5.6.0 PIN Authentication

Dewalt · ‎08-15-2017

Hi, I am experiencing an issue with PIN Auth with Polycom VVX 411 phones to our Skype for Business platform. I can see the phone finding the cert provisioning url, but it fails to login. Using credentials authentication does work.

Phone Information
Phone Model VVX 411
Part Number 3111-48450-001 Rev:A
MAC Address 64:16:7F:0D:CC:34
IP Mode IPv4
IP Address 10.19.26.112
UC Software Version 5.6.0.17325
Updater Version 5.8.0.19248

0815151812|cfg |4|00|Web||ParamParser|Parameter identifier is out of range: ""(1199152520)
0815151814|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0815151814|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Enter
0815151814|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Default
0815151814|brow |4|00|CWebLayoutMgr::handleProxyConfiguration Exit
0815151816|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
0815151816|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0]
0815151816|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, Default user
0815151816|so |4|00|[SoNcasC]: appncascontext termination:1
0815151816|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0]
0815151816|so |4|00|[SoNcasC]: Case Handling termination:1
0815151817|sip |*|00|dhcpOption120LyncQuery numList [1]
0815151817|auth |2|00|Request(-1)auth,(103)AuthServiceRCMsgKey,(-1)pps,(13),(Expiry,TransactionId,Time,Type):(-1,-1,1502824697,0)IndicationLevel:(200)
0815151817|sip |3|00|SipSetOption nIndex 47, nParam 4
0815151817|sip |3|00|SipSetOption nIndex 48, nParam 1
0815151817|sip |3|00|SipSetOption nIndex 49, nParam 80
0815151817|sip |3|00|SipSetOption nIndex 91, nParam 1
0815151817|sip |3|00|SipReloadMediaConfig: video disabled
0815151817|sip |*|00|Sip Register Usr:VVX411 Dsp:VVX 411 Auth:'Using Login Cred' Inx:0
0815151817|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0815151817|sip |3|00|SipOnEvProxyList 0,Total proxy 0
0815151817|sip |3|00|SipSetOption nIndex 57, nParam 0
0815151817|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(103)AuthServiceRCMsgKey:(205)AuthSvcAOServiceRequestKey
Caller Service(-1):IndicationCode(0)
,TransactionID(-1)
0815151817|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(103)AuthServiceRCMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(-1):IndicationCode(100)SM Started
,TransactionID(-1)
0815151817|auth |2|00|Response(-1)auth,(103)AuthServiceRCMsgKey,(-1)pps,(13),(Expiry,TransactionId,Time,Type):(-1,-1,1502824697,1)IndicationCode:(100)SM Started
0815151817|auth |2|00|Request(-1)auth,(102)AuthServiceUCMsgKey,(-1)pps,(14),(Expiry,TransactionId,Time,Type):(-1,-1,1502824697,0)IndicationLevel:(200)
0815151817|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(102)AuthServiceUCMsgKey:(205)AuthSvcAOServiceRequestKey
Caller Service(-1):IndicationCode(0)
,TransactionID(-1)
0815151817|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(102)AuthServiceUCMsgKey:(208)AuthSvcAODBAddKey
Caller Service(-1):IndicationCode(0)
,TransactionID(-1)
0815151817|auth |2|00|Silent Add Notifier, CallerService(AuthServiceCallerSnooper)
0815151817|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(102)AuthServiceUCMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(0)
,TransactionID(1976491038)
0815151817|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(101)AuthServiceWTMsgKey:(208)AuthSvcAODBAddKey
Caller Service(-1):IndicationCode(0)
,TransactionID(1976491038)
0815151817|auth |2|00|Silent Add Notifier, CallerService(AuthServiceCallerSnooper)
0815151817|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(102)AuthServiceUCMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(143)AuthServiceCallerSnooper:IndicationCode(0)
,TransactionID(1976491038)
0815151817|auth |2|00|Response(-1)auth,(102)AuthServiceUCMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,1976491038,1502824697,1)IndicationCode:(0)
0815151817|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(101)AuthServiceWTMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(0)
,TransactionID(1976491038)
0815151817|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(105)AuthServiceUTMsgKey:(208)AuthSvcAODBAddKey
Caller Service(-1):IndicationCode(0)
,TransactionID(1976491038)
0815151817|auth |2|00|Silent Add Notifier, CallerService(AuthServiceCallerSnooper)
0815151817|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(101)AuthServiceWTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(143)AuthServiceCallerSnooper:IndicationCode(0)
,TransactionID(1976491038)
0815151817|auth |2|00|Response(-1)auth,(101)AuthServiceWTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,1976491038,1502824697,1)IndicationCode:(0)
0815151817|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(105)AuthServiceUTMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(0)
,TransactionID(1976491038)
0815151817|auth |2|00|Policy Dest:(203)AuthServicePolicyFsmKey:(105)AuthServiceUTMsgKey:(214)AuthSvcAOFsmRequestKey
Caller Service(-1):IndicationCode(0)
,TransactionID(1976491038)
0815151817|auth |2|00|SM Module: SM created Ref(177505)
0815151817|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((334),(1)kBaseEventInit,Ticks(0))
0815151817|auth |2|00|S/E(sSAuthSvcUTS0,kBaseEventInit),rO(305)
0815151817|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((315),(1)kBaseEventInit,Ticks(0))
0815151817|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((315),(1)kBaseEventInit,Ticks(0))
0815151817|auth |2|00|[prepareAndSendRequest]:[4324]:[1]:[https://na09sollfeapool.sol.csfm.global:443/CertProv/CertProvisioningService.svc/mex]
0815151817|cfg |5|00|Prm|Parameter feature.validate.peer.cert requested type 0 but is of type 7
0815151817|nisvc|2|00|Request(-1)nisvc,(702)NIServiceHttpReqMsgKey,(-1)auth,(703)NIServiceHttpResMsgKey,(Expiry,TransactionId,Time,Type):(-1,-1,1502824697,0)IndicationLevel:(200)
0815151817|auth |2|00|S/E(sSAuthSvcGetServers,kBaseEventInit),rO(5)
0815151817|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((315),(5),Ticks(0))
0815151817|auth |2|00|Silent Indication, CallerService(AuthServiceCallerSnooper)
0815151817|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(105)AuthServiceUTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(143)AuthServiceCallerSnooper:IndicationCode(0)
,TransactionID(1976491038)
0815151817|auth |2|00|Response(-1)auth,(105)AuthServiceUTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,1976491038,1502824697,1)IndicationCode:(0)
0815151817|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(105)AuthServiceUTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(143)AuthServiceCallerSnooper:IndicationCode(100)SM Started
,TransactionID(1976491038)
0815151817|auth |2|00|Response(-1)auth,(105)AuthServiceUTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,1976491038,1502824697,1)IndicationCode:(100)SM Started
0815151819|nisvc|2|00|
****************************HTTP SEND**************************
0815151819|nisvc|2|00|HTTP SEND:: DestUrl(https://na09sollfeapool.sol.csfm.global:443/CertProv/CertProvisioningService.svc/mex), HttpResCode(200), curlRetCode(0) retVal(0)
0815151819|nisvc|2|00|
****************************HTTP SEND**************************
0815151819|nisvc|2|00|<\NIModuleKey01:1,time taken(2)>
0815151819|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((315),(301)kEAuthOnRecvDataResponse,Ticks(0))
0815151819|auth |2|00|m_RetVal[0] eReqRspID[1] curlReturn[0] HttpRspCode[200] messageLen[16687]
0815151819|auth |2|00|S/E(sSAuthSvcGetServers,kEAuthOnRecvDataResponse),rO(3)
0815151819|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((318),(1)kBaseEventInit,Ticks(0))
0815151819|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((318),(1)kBaseEventInit,Ticks(0))
0815151819|auth |2|00|[prepareAndSendRequest]:[4324]:[3]:[https://na09sollfeawebin01.sipdomain.com/WebTicket/WebTicketService.svc/mex]
0815151819|cfg |5|00|Prm|Parameter feature.validate.peer.cert requested type 0 but is of type 7
0815151819|nisvc|2|00|Request(-1)nisvc,(702)NIServiceHttpReqMsgKey,(-1)auth,(703)NIServiceHttpResMsgKey,(Expiry,TransactionId,Time,Type):(-1,-1,1502824699,0)IndicationLevel:(200)
0815151819|auth |2|00|S/E(sSAuthSvcGetTokenProvider,kBaseEventInit),rO(5)
0815151819|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((318),(5),Ticks(0))
0815151836|lic |*|00|License expiry check in 38537 seconds
0815151840|nisvc|2|00|
****************************HTTP SEND**************************
0815151840|nisvc|2|00|HTTP SEND:: DestUrl(https://na09sollfeawebin01.sipdomain.com/WebTicket/WebTicketService.svc/mex), HttpResCode(0), curlRetCode(28) retVal(0)
0815151840|nisvc|2|00|
****************************HTTP SEND**************************
0815151840|nisvc|2|00|<\NIModuleKey02:1,time taken(21)>
0815151840|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((318),(301)kEAuthOnRecvDataResponse,Ticks(0))
0815151840|auth |4|00|eReqRspID[3] message[]
0815151840|auth |2|00|m_RetVal[-1] eReqRspID[3] curlReturn[28] HttpRspCode[480] messageLen[0]
0815151840|auth |2|00|S/E(sSAuthSvcGetTokenProvider,kEAuthOnRecvDataResponse),rO(4)
0815151840|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((353),(1)kBaseEventInit,Ticks(0))
0815151840|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((353),(1)kBaseEventInit,Ticks(0))
0815151840|auth |4|00|pHD(-1)
https://na09sollfeawebin01.sipdomain.com/WebTicket/WebTicketService.svc
https://na09sollfeawebin01.sipdomain.com/CertProv/CertProvisioningService.svc/WebTicket_Proof_SHA1
http://na09sollfeawebin01.sipdomain.com/CertProv/CertProvisioningService.svc/anon
https://na09sollfeawebin01.sipdomain.com/WebTicket/WebTicketService.svc
0815151840|auth |2|00|S/E(sSAuthSvcUTError,kBaseEventInit),rO(4)
0815151840|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((353),(4),Ticks(0))
0815151840|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((353),(4),Ticks(0))
0815151840|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((353),(-1),Ticks(0))
0815151840|auth |2|00|Policy Dest:(203)AuthServicePolicyFsmKey:(105)AuthServiceUTMsgKey:(215)AuthSvcAOFsmReplyKey
Caller Service(-1):IndicationCode(400)Failed to Get UT
,TransactionID(1976491038)
0815151840|auth |2|00|Silent Indication, CallerService(AuthServiceCallerSnooper)
0815151840|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(105)AuthServiceUTMsgKey:(212)AuthSvcAODBDBIndKey
Caller Service(-1):IndicationCode(400)Failed to Get UT
,TransactionID(1976491038)
0815151840|auth |2|00|<SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((353),(7)kBaseEventStop,Ticks(0))
0815151840|auth |2|00|<\SM>(304)AuthServiceUTStateMachine(0x42c31670):Ctx((353),(-1),Ticks(0))
0815151840|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(101)AuthServiceWTMsgKey:(211)AuthSvcAODBIEIndKey
Caller Service(-1):IndicationCode(400)Failed to Get UT
,TransactionID(1976491038)
0815151840|auth |2|00|Policy Dest:(202)AuthServicePolicyDBKey:(102)AuthServiceUCMsgKey:(211)AuthSvcAODBIEIndKey
Caller Service(-1):IndicationCode(400)Failed to Get UT
,TransactionID(1976491038)
0815151840|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(102)AuthServiceUCMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(-1):IndicationCode(400)Failed to Get UT
,TransactionID(1976491038)
0815151840|auth |2|00|Response(-1)auth,(102)AuthServiceUCMsgKey,(-1)pps,(14),(Expiry,TransactionId,Time,Type):(-1,1976491038,1502824720,1)IndicationCode:(400)Failed to Get UT
0815151840|sip |1|00|SipGotNewUserCert: pstNewUserCert[0x42b4f86c]
0815151840|sip |3|00|TLS-DSK:soWebTicketCbFunc: the event type is 1
0815151840|sip |4|00|TLS-DSK:soWebTicketCbFunc: SoWebTicketCb_ResponseError event triggered from the soWebTicket
0815151840|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 but is of type 1
0815151840|cfg |5|00|Prm|Parameter device.lync.timeZone requested type 7 but is of type 1
0815151840|auth |2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(105)AuthServiceUTMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(143)AuthServiceCallerSnooper:IndicationCode(400)Failed to Get UT
,TransactionID(1976491038)
0815151840|auth |2|00|Response(-1)auth,(105)AuthServiceUTMsgKey,(-1)lyncStatus,(14),(Expiry,TransactionId,Time,Type):(-1,1976491038,1502824720,1)IndicationCode:(400)Failed to Get UT
0815151902|cfg |4|00|Web||ParamParser|Parameter identifier is out of range: ""(1199152520)

SteffenBaierUK · ‎08-15-2017

Hello dewalt,

welcome to the Polycom Community.

SCANSOURCE COMMUNICATIONS sold this unit back in 12/09/2016 so please work with them to bring this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Polycom USC 5.6.0 PIN Authentication

Polycom USC 5.6.0 PIN Authentication

Re: Polycom USC 5.6.0 PIN Authentication