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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-05-2022 01:21 AM

HP Recommended

Hi,

 

We have Trio C60's installed in 9 meeting rooms. Today in three different rooms during morning check call mics stopped working - people could hear me in the room but I couldn't hear them. We've checked everything 3 times and we checked that dashboard - no issues at all. I did 2 more calls in each room and everything was working fine. It looks like some very random issue but it happened for the first time 2 weeks ago in other room when we call the client - we could hear him but he couldn't hear us - it was same as today - logs look clear, no issues at all, but mics not working properly.

 

We are using latest version of firmware, all equipment fully updated. Any help ?

 

Thanks.

1 REPLY 1

‎07-05-2022 02:48 AM

HP Recommended

Hello @SS_HL ,

Stating the latest software does not help others when finding this post in days, weeks, months, or years to come as they do not know what software mentioned was current at the time of writing.

Therefore the different community sections may contain a post or FAQ on how to find this.

 

I suggest you get this into Poly support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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