We've intermittent issues with Trio to Trio SfB calls dropping video, audio or both. They're on 5.4.4AB (126.96.36.19909) firmware at both ends.
Other than monitoring the network traffic during the call, where else can we troubleshoot this?
We've seen some errors during the call in the system log, but are unsure what they mean. Example:
01-31 14:38:57.480 E/PLCM ( 375): 0131143857|ssps |4|00|sspsPktChanSimpleVidJBCheckForStuckReadThread - ERROR: video JB has not been read for 55 ms and will fill. The tSspsMain thread is stuck. This is not a JB problem.
welcome to the Polycom Community.
The community's skype and VoIP FAQ contains these post here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?
Resolution: Have a look => here <=
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Thanks for the links.
The issue we're facing isn't dealt with in these posts but at least we've managed to increase our logging level so can look at the logs more closely next time the issue occurs.