Polycom Trio 8800 taking two hours booting up

Aria Comms
Occasional Contributor

Polycom Trio 8800 taking two hours booting up



I have a Polycom Trio 8800 Skype fpr business edition


UC Software Version


For some reason whenever we plug the phone in somewhere it spends a good two hours booting up, the screens displays ‘Completeing Provisioning’ during this time, when it does eventually boot up it says ‘Registration Failed’.

Any ideas why it might do this?


Attached is a picture of it booting up.





Polycom Employee & Community Manager

Re: Polycom Trio 8800 taking two hours booting up

Hello Sanjay,

welcome to the Polycom Community.

I am unsure why it would do this but due no details what kind of configuration the unit is using I suggest you factory reset it via the 4 finger combination shown => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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