Hello, I just purchased the Polycom Trio 8800 and I do not have the option to log the phone into Teams.
How do I add that icon on the screen of the phone? Does it require a 3rd party service? I do have a Office 365 E3 license.
If you can please provide some guidance that would be great.
Hello @JaimeGINC ,
Welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
To answer your actual question Teams on Trio is only supported on the Poly Trio since UC Software 5.9.0
April 16. 2019 Question: What Poly Phones support Microsoft Teams?
Resolution: Please check => here <=
The above explains how to enable Teams on a Trio.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------