Poly Firmware Update Information

Occasional Contributor

Poly Firmware Update Information

I see that Firmware along with Teams App 1449/ have been available in the Teams Admin Console for a few days now but there is no mention of these on the Poly site.


Curious when the release notes will be available?


I allowed the TAC to update a couple phones and am still having the phones revert to 'offline' after the update is successful; it takes a factory reset and re-login to bring the phone back 'online' in the TAC.


Message 1 of 3
Polycom Employee & Community Manager

Re: Poly Firmware Update Information

Hello @MikeHWCO ,

Your post ended up in the Spam Filter so I moved this here. 


Our partner Microsoft often receives our firmware prior to Poly releasing this officially. We have not yet decided to release this built. I suggest you work with our Partner Microsoft on any issues around Teams. Microsoft can comment on the changes in Teams App 1449/ 

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Occasional Visitor

Re: Poly Firmware Update Information

I tested this fw on a CCX500 and had to revert to FW because it has a bug. The phone does not signal a call when someone calls. I tested it on two units and it is the same.

Message 3 of 3