We recently deployed Microsoft Teams through a phone plan with Lumen. The Microsoft Team's soft phones work flawlessly through personal computers and mobile devices, never having any type of interruption or glitch.
However, we are having a time with the Poly CCX 500/600 phones. Primarily, we have seen countless users experience their phone locking up when receiving a call, it does not seem to matter whether it is an internal or external call. The screen stays locked up with the option to Decline or Accept the call, pressing a button is futile. The only recovery option is pulling the ethernet to power the phone off / on.
We have seen this at our corporate site, and field sites which have different internet and edge security appliances. I've searched the forums and have not seen anything related to this issue.
Any help is appreciated.
Hello @knecoli22 ,
Welcome to the Poly Community.
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Has Microsoft support, who provides the Application running on hour phones been consulted as of yet?
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------