Poly 8800 firmware 7.0.0.4269 Unable to login to Skype for Business Online

ChrisR
Occasional Visitor

Poly 8800 firmware 7.0.0.4269 Unable to login to Skype for Business Online

Hello everyone,

 

I updated my polycom trio 8800 to firmware 7.0.0.4269 since then I'm unable to connect to S4B.

 

Info: PolyCom Trio 8800

Part Number 3111-65290-001 Rev:A
MAC Address 64:16:7F:38:E1:2D

 

With Trio Visual+
Part Number 3111-66420-001 Rev:B
MAC Address 64:16:7F:2E:14:84

 

Both at firmware 7.0.0.4269

 

What I tried:

- Tested without Factory Reset

- Tested with Factory Reset

- Tested Teams without Any problem with the same user

 

Currently there is:

Line 1: Skype for Business with account info@ (Not Working)

Line 2: Local SIP line on Mitel Server (Working)

 

Both were perfectly working before the update.

 

Here is the log:

0121113000|cfg |5|00|Prm|Parameter voIpProt.SIP.assuredService.precedenceThreshold requested type 0 (UInt) but is of type 2 (SInt)
0121113000|cfg |5|00|RT|cfgRtUpdateLoginCredentials: executing.
0121113000|cfg |5|00|RT|cfgRtUpdateLoginCredentials: mode = Host.
0121113000|cfg |5|00|RT|cfgRtUpdateLoginCredentials: flash LoginCredentials valid
0121113000|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0121113000|app1 |5|00|AppExchangeUiC::configSecurity CA path:[/data/polycom/ffs0/ca4.crt]
0121113000|app1 |4|00|AppBrowserUiC::updateConfiguration(): calling startBrowserUI()
0121113000|app1 |4|00|AppBrowserUiC::startBrowserUI() - m_bBrowserLoaded:1
0121113002|sip |*|00|Sip Unregistering user:202 display name:GRIFFES authorizing user name:'202' index value:1
0121113002|sip |4|00|SipRemoveMonitoredUser : CSTA Line Not Found
0121113002|sip |*|00|SipUserRemove: user 1 being removed.
0121113002|cfg |5|00|Prm|Parameter voIpProt.server.x.retryMaxCount requested type 0 but is of type 2
0121113002|cfg |5|00|Prm|Parameter voIpProt.server.x.retryTimeOut requested type 0 but is of type 2
0121113002|cfg |5|00|Prm|Parameter voIpProt.server.x.retryMaxCount requested type 0 but is of type 2
0121113002|cfg |5|00|Prm|Parameter voIpProt.server.x.retryTimeOut requested type 0 but is of type 2
0121113002|cfg |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0121113002|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0121113002|cfg |4|00|RT|pps is setting Login Credentials to valid for Reason[0]
0121113002|cfg |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0121113002|sip |*|00|Sip registering user:202 display name:GRIFFES authorizing user name:'202' index value:1
0121113002|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0121113002|wad |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes
0121113002|wad |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes
0121113002|sip |5|00|SSL_get_error nLen -1 errno 104 nError 5 = (0)error:00000000:lib(0):func(0):reason(0)
0121113002|sip |4|00|TLS Listen Thread Exit
0121113002|copy |4|00|Configuration of URL failed
0121113002|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113004|sip |*|00|Sip registering user:info@<Hidden> display name:info authorizing user name:'Using Login Cred' index value:0
0121113004|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0121113004|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0121113004|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-app.log
0121113004|copy |4|00|Configuration of URL failed
0121113004|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113004|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/private.key doesn't exist or is empty
0121113004|sip |*|00|Sending User Cert fetch Request: OnlyTlsDsk[1]
0121113006|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/public.crt doesn't exist or is empty
0121113006|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-app.log
0121113006|copy |4|00|Configuration of URL failed
0121113006|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113007|sip |*|00|User removed
0121113008|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-app.log
0121113010|copy |4|00|Configuration of URL failed
0121113010|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113010|cfg |4|00|Prov|Could not download file 64167f38e12d-web.cfg
0121113010|cfg |4|00|Prov|Uploading phoneWeb.cfg failed
0121113010|cfg |4|00|Prov|Update configuration failed
0121113011|sip |4|00|TLS-DSK:soWebTicketCbFunc: Unhandled event received from webRTicket [11]
0121113011|cfg |4|00|RT|SIP is setting Login Credentials to valid for Reason[0]
0121113011|sip |4|00|Registration failed User: info, Error Code:403 Forbidden
0121113014|copy |4|00|Configuration of URL failed
0121113014|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113016|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-plcmsyslog.tar.gz
0121113016|copy |4|00|Configuration of URL failed
0121113016|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113018|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-plcmsyslog.tar.gz
0121113018|copy |4|00|Configuration of URL failed
0121113018|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113020|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-plcmsyslog.tar.gz
0121113021|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/private.key doesn't exist or is empty
0121113021|sip |*|00|Sending User Cert fetch Request: OnlyTlsDsk[1]
0121113022|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/public.crt doesn't exist or is empty
0121113023|sip |4|00|TLS-DSK:soWebTicketCbFunc: Unhandled event received from webRTicket [11]
0121113023|cfg |4|00|RT|SIP is setting Login Credentials to valid for Reason[0]

In any case you are asking azure AD successfully authenticated the user (See atteched print screen).

 

Can you please help me?

 

Have a nice day

 
 
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly 8800 firmware 7.0.0.4269 Unable to login to Skype for Business Online

Hello @ChrisR ,

 

Welcome to the Poly Community.


I suggest you always check the release notes prior to rushing to install new software.

 

UC Software 7.0.0 is an openSIP release only and our partner Microsoft actively blocks the User-Agent.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
ChrisR
Occasional Visitor

Re: Poly 8800 firmware 7.0.0.4269 Unable to login to Skype for Business Online

Hello,

 

Thanks for your quick answer.

 

I will try to downgrade to 5.9.5.2982 and give you a feedback.

 

Have a nice day

Message 3 of 3