Hello everyone,
I updated my polycom trio 8800 to firmware 7.0.0.4269 since then I'm unable to connect to S4B.
Info: PolyCom Trio 8800
Part Number 3111-65290-001 Rev:A
MAC Address 64:16:7F:38:E1:2D
With Trio Visual+
Part Number 3111-66420-001 Rev:B
MAC Address 64:16:7F:2E:14:84
Both at firmware 7.0.0.4269
What I tried:
- Tested without Factory Reset
- Tested with Factory Reset
- Tested Teams without Any problem with the same user
Currently there is:
Line 1: Skype for Business with account info@ (Not Working)
Line 2: Local SIP line on Mitel Server (Working)
Both were perfectly working before the update.
Here is the log:
0121113000|cfg |5|00|Prm|Parameter voIpProt.SIP.assuredService.precedenceThreshold requested type 0 (UInt) but is of type 2 (SInt)
0121113000|cfg |5|00|RT|cfgRtUpdateLoginCredentials: executing.
0121113000|cfg |5|00|RT|cfgRtUpdateLoginCredentials: mode = Host.
0121113000|cfg |5|00|RT|cfgRtUpdateLoginCredentials: flash LoginCredentials valid
0121113000|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0121113000|app1 |5|00|AppExchangeUiC::configSecurity CA path:[/data/polycom/ffs0/ca4.crt]
0121113000|app1 |4|00|AppBrowserUiC::updateConfiguration(): calling startBrowserUI()
0121113000|app1 |4|00|AppBrowserUiC::startBrowserUI() - m_bBrowserLoaded:1
0121113002|sip |*|00|Sip Unregistering user:202 display name:GRIFFES authorizing user name:'202' index value:1
0121113002|sip |4|00|SipRemoveMonitoredUser : CSTA Line Not Found
0121113002|sip |*|00|SipUserRemove: user 1 being removed.
0121113002|cfg |5|00|Prm|Parameter voIpProt.server.x.retryMaxCount requested type 0 but is of type 2
0121113002|cfg |5|00|Prm|Parameter voIpProt.server.x.retryTimeOut requested type 0 but is of type 2
0121113002|cfg |5|00|Prm|Parameter voIpProt.server.x.retryMaxCount requested type 0 but is of type 2
0121113002|cfg |5|00|Prm|Parameter voIpProt.server.x.retryTimeOut requested type 0 but is of type 2
0121113002|cfg |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0121113002|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0121113002|cfg |4|00|RT|pps is setting Login Credentials to valid for Reason[0]
0121113002|cfg |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0121113002|sip |*|00|Sip registering user:202 display name:GRIFFES authorizing user name:'202' index value:1
0121113002|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0121113002|wad |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes
0121113002|wad |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes
0121113002|sip |5|00|SSL_get_error nLen -1 errno 104 nError 5 = (0)error:00000000:lib(0):func(0):reason(0)
0121113002|sip |4|00|TLS Listen Thread Exit
0121113002|copy |4|00|Configuration of URL failed
0121113002|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113004|sip |*|00|Sip registering user:info@<Hidden> display name:info authorizing user name:'Using Login Cred' index value:0
0121113004|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0121113004|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0121113004|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-app.log
0121113004|copy |4|00|Configuration of URL failed
0121113004|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113004|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/private.key doesn't exist or is empty
0121113004|sip |*|00|Sending User Cert fetch Request: OnlyTlsDsk[1]
0121113006|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/public.crt doesn't exist or is empty
0121113006|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-app.log
0121113006|copy |4|00|Configuration of URL failed
0121113006|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113007|sip |*|00|User removed
0121113008|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-app.log
0121113010|copy |4|00|Configuration of URL failed
0121113010|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113010|cfg |4|00|Prov|Could not download file 64167f38e12d-web.cfg
0121113010|cfg |4|00|Prov|Uploading phoneWeb.cfg failed
0121113010|cfg |4|00|Prov|Update configuration failed
0121113011|sip |4|00|TLS-DSK:soWebTicketCbFunc: Unhandled event received from webRTicket [11]
0121113011|cfg |4|00|RT|SIP is setting Login Credentials to valid for Reason[0]
0121113011|sip |4|00|Registration failed User: info, Error Code:403 Forbidden
0121113014|copy |4|00|Configuration of URL failed
0121113014|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113016|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-plcmsyslog.tar.gz
0121113016|copy |4|00|Configuration of URL failed
0121113016|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113018|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-plcmsyslog.tar.gz
0121113018|copy |4|00|Configuration of URL failed
0121113018|copy |5|00|At sendStatusToUptimeAnalytics -> Error getting config from url '(null)'
0121113020|mr |4|00|MrProxyFileHandler::HandlePut: Error tranferring res 1 8 file /64167f2e1484-plcmsyslog.tar.gz
0121113021|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/private.key doesn't exist or is empty
0121113021|sip |*|00|Sending User Cert fetch Request: OnlyTlsDsk[1]
0121113022|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/public.crt doesn't exist or is empty
0121113023|sip |4|00|TLS-DSK:soWebTicketCbFunc: Unhandled event received from webRTicket [11]
0121113023|cfg |4|00|RT|SIP is setting Login Credentials to valid for Reason[0]
In any case you are asking azure AD successfully authenticated the user (See atteched print screen).
Can you please help me?
Have a nice day
