On-phone directory deprecated after

Occasional Contributor

On-phone directory deprecated after

We are using the built-in phone directory on some VVX601 phones to provide PSTN speed dial buttons on VVX sidecars.  This works fine in, however this feature doesn't seem to work in  There is nothing in the release notes that says this feature was removed.  We have also noticed that this is missing from the 5.5 train.  This feature is important to us.  Will this be supported in the future?


We wouldn't need this feature if Microsoft allowed adding non-Lync objects to the Skype client which could then be added as speed dial buttons on the Polycom.



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Polycom Employee & Community Manager

Re: On-phone directory deprecated after

Hello tjcornish,

welcome to the Polycom Community.

If you found a bug please open this with support.


5.5.2 now remembers what type of number or contact you dialed aka TelUri in respect to sipURI until the next reboot.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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