Office365 with VVX410

[alexs]

Moved from => here <= by a Mod as a different product is discussed

I have a similar problem with my VVX410.  here is my log, when i tried to sign in.  it time out after 10-15 minutes.

 0630145232|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0630145233|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0630145235|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nfsa.org' found no records
0630145235|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nfsa.org' found no records
0630145235|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'nfsa.org' found no records
0630145241|sip |4|00|Failed to connect to [132.245.1.25:443] : Error[Operation now in progress]
0630145246|sip |4|00|Failed to connect to [24.73.102.187:443] : Error[Operation now in progress]
0630145251|sip |4|00|Failed to connect to [132.245.1.25:5060] : Error[Operation now in progress]
0630145254|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket
0630145254|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket
0630145254|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket
0630145254|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket
0630145254|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has not exited. No need to abandon this socket
0630145254|sip |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0630145254|sip |4|00|CTcpSocket::Abandon UN connected socket abandoned 0x40e3d968
0630145256|sip |4|00|Failed to connect to [24.73.102.187:443] : Error[Operation now in progress]

[SteffenBaierUK]

Hello Alexs,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes if the phone or software being used is even supported.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services