I got some videoconference issues (Office 365) and hope you could point me to the right direction. Perhaps there is a known problem or a configuration issue?
The good news:
The bad news, a.k.a. problems:
Doing the same tests with a PC on both ends, does not show video/conference issues at all. Everything works just as expected. No freezes, no video loss, all ok.
I would appreciate to get some pointers on how to troubleshoot this. Or perhaps, there is a known issue with hopefully a workaround or a fix?
I plan to demo the environment next Wednesday, but with the video issues I have right now, I would cancel that demo and probably loose the deal.
Any help is appreciated.
Behavior when joining a (Teams) videoconference planned with O365:
Hello @DanHu ,
Welcome to the Poly Community.
As you mention Teams, the Poly Trio in combination with a Visual+ or VisualPro does not work natively with Teams.
Microsoft has the 3PIP gateway which does not officially support video.
Poly offers a free RealConnect for Teams service until June 2020. I suggest you work with a Poly reseller in your Region.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------