Solved: Re: O365 Skype Business & Trio 8800

Damien · ‎06-08-2016

Hello,

I have realpresence trio 8800 and O365 Skype for Business in my company.

But I'm unable to Sign in. It's keep saying: Signing as ..... This may take several minutes"

firmware: 5.4.3AA and I don't have any proxy server. and the skype for business account is working fine on my iphone with Skype business App.

any idea please?

thanks,
Damien

SteffenBaierUK · ‎06-10-2016

Hello Damien,

Your device does not have a valid time server so it is using Unix time since booting up. Without a valid time we cannot authenticate any certificates. This is causing SSL errors.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎06-08-2016

Hello Damien,

welcome to the Polycom Community.

How are you adding the credentials ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Damien · ‎06-08-2016

I did from the web console like your screenshot:

Sign-in Address: polycom1@xxxx.onmicrosoft.com
username: polycom1@xxxx.onmicrosoft.com

password

thanks,
Damien

SteffenBaierUK · ‎06-08-2016

Hello Damien,

did that work ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Damien · ‎06-08-2016

Hi Steffen,

nope, same story.. keep saying signin ....

thnaks,
Damien

SteffenBaierUK · ‎06-08-2016

Hello Damien,

have you checked the logs yet ?

Diagnostics > View & Download Logs

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Damien · ‎06-10-2016

here is the logs:

182132.200|cfg  |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7
182132.232|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
182132.563|so   |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
182137.234|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
182137.240|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = polycom1@helenoftroy.onmicrosoft.com
182137.240|cfg  |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt)
182137.244|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
182137.249|sip  |*|00|Sip Register Usr:polycom1@helenoftroy.onmicrosoft.com Dsp:polycom1 Auth:'Using Login Cred' Inx:0
182137.249|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
182137.293|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

182141.243|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182141.243|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182141.243|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182141.243|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records
182141.243|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records
182141.243|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records
182141.243|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records
182141.245|sip  |*|00|Sip Register Usr:polycom1@helenoftroy.onmicrosoft.com Dsp:polycom1 Auth:'Using Login Cred' Inx:0
182141.245|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
182141.293|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

182142.233|copy |4|00|Configuration of URL failed
182142.233|cfg  |4|00|Prov|Could not download file 0004f2fdb6b6-web.cfg
182142.233|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
182142.233|cfg  |4|00|Prov|Update configuration failed
182145.243|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182145.243|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182145.243|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182145.243|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records
182145.243|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records
182145.243|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records
182145.243|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records
182145.307|sip  |4|00|MakeTlsConnection: SSL_connect error 1
182145.307|sip  |4|00|MakeTlsConnection: connection failed error -1
182145.314|sip  |4|00|Failed to connect to [131.253.162.139:5060] : Error[Operation now in progress]
182145.349|sip  |4|00|Failed to connect to [132.245.229.120:443] : Error[Operation now in progress]
182145.377|sip  |4|00|Failed to connect to [40.101.17.104:443] : Error[Operation now in progress]
182145.415|sip  |4|00|Failed to connect to [132.245.48.24:443] : Error[Operation now in progress]
182145.437|sip  |4|00|Failed to connect to [132.245.55.8:443] : Error[Operation now in progress]
182145.456|sip  |4|00|Failed to connect to [132.245.68.248:443] : Error[Operation now in progress]
182145.493|sip  |4|00|Failed to connect to [132.245.56.120:443] : Error[Operation now in progress]
182145.512|sip  |4|00|Failed to connect to [132.245.228.200:443] : Error[Operation now in progress]
182145.550|sip  |4|00|Failed to connect to [132.245.77.40:443] : Error[Operation now in progress]
182145.571|sip  |4|00|Failed to connect to [132.245.48.40:443] : Error[Operation now in progress]
182145.610|sip  |4|00|Failed to connect to [132.245.196.40:443] : Error[Operation now in progress]
182145.610|sip  |4|00|Registration failed User: polycom1, Error Code:480 Temporarily not available
182145.611|pps  |4|00|[Pps.cpp]: fetchCACertThroughDHCP  DHCP option43 did not provide a valid STSURI.
182145.611|pps  |4|00|[Pps.cpp]: fetchCACertThroughDHCP  Skipping certificate fetch through DHCP.
182145.611|pps  |4|00|[PpsHybridC::OnEvSipOnFetchRootCert] Certificate fetch through DHCP has failed.
182145.611|cfg  |4|00|RT|pps is setting Login Credentials to valid
182145.611|ldap |4|00|ldapCfg::initCfg: ldapCfg::initCfg  for cid cmdLine
182145.611|ldap |4|00|ldapCfg::isDirFeatureEnabled: for 5 enabled 1
182145.611|dns  |4|00|doDnsLookupForList: given NULL hostname
182145.611|ldap |4|00|ldap: Cfg Failed
182145.611|ldap |4|00|ldapAccess::dirAccessPmtWithCB:configuration failed
182145.612|btoe |4|00|PC port status is Down. Can not start BToE manager
182156.603|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

182200.203|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182200.203|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182200.203|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182200.203|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records
182200.203|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records
182200.203|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records
182200.203|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records
182200.277|sip  |4|00|MakeTlsConnection: SSL_connect error 1
182200.277|sip  |4|00|MakeTlsConnection: connection failed error -1
182200.283|sip  |4|00|Failed to connect to [131.253.162.139:5060] : Error[Operation now in progress]
182200.303|sip  |4|00|Failed to connect to [132.245.229.120:443] : Error[Operation now in progress]
182200.329|sip  |4|00|Failed to connect to [40.101.17.104:443] : Error[Operation now in progress]
182200.371|sip  |4|00|Failed to connect to [132.245.48.24:443] : Error[Operation now in progress]
182200.410|sip  |4|00|Failed to connect to [132.245.55.8:443] : Error[Operation now in progress]
182200.430|sip  |4|00|Failed to connect to [132.245.68.248:443] : Error[Operation now in progress]
182200.467|sip  |4|00|Failed to connect to [132.245.56.120:443] : Error[Operation now in progress]
182200.485|sip  |4|00|Failed to connect to [132.245.228.200:443] : Error[Operation now in progress]
182200.523|sip  |4|00|Failed to connect to [132.245.77.40:443] : Error[Operation now in progress]
182200.545|sip  |4|00|Failed to connect to [132.245.48.40:443] : Error[Operation now in progress]
182200.584|sip  |4|00|Failed to connect to [132.245.196.40:443] : Error[Operation now in progress]
182200.587|btoe |4|00|PC port status is Down. Can not start BToE manager
182225.603|cfg  |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'

182229.203|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182229.203|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182229.203|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'helenoftroy.onmicrosoft.com' found no records
182229.203|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records
182229.203|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.helenoftroy.onmicrosoft.com' found no records
182229.203|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records
182229.203|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.helenoftroy.onmicrosoft.com' found no records
182229.286|sip  |4|00|MakeTlsConnection: SSL_connect error 1
182229.286|sip  |4|00|MakeTlsConnection: connection failed error -1
182229.287|sip  |4|00|Failed to connect to [131.253.162.139:5060] : Error[Operation now in progress]
182229.311|sip  |4|00|Failed to connect to [132.245.229.120:443] : Error[Operation now in progress]
182229.330|sip  |4|00|Failed to connect to [40.101.17.104:443] : Error[Operation now in progress]
182229.369|sip  |4|00|Failed to connect to [132.245.48.24:443] : Error[Operation now in progress]
182229.391|sip  |4|00|Failed to connect to [132.245.55.8:443] : Error[Operation now in progress]
182229.410|sip  |4|00|Failed to connect to [132.245.68.248:443] : Error[Operation now in progress]
182229.447|sip  |4|00|Failed to connect to [132.245.56.120:443] : Error[Operation now in progress]
182229.466|sip  |4|00|Failed to connect to [132.245.228.200:443] : Error[Operation now in progress]
182229.503|sip  |4|00|Failed to connect to [132.245.77.40:443] : Error[Operation now in progress]
182229.525|sip  |4|00|Failed to connect to [132.245.48.40:443] : Error[Operation now in progress]
182229.563|sip  |4|00|Failed to connect to [132.245.196.40:443] : Error[Operation now in progress]
182229.564|btoe |4|00|PC port status is Down. Can not start BToE manager
182243.133|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
182243.153|so   |4|00|[soRegistrationC] Login Credentials empty causing SoRegEventLine Deleted
182243.159|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
182243.159|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
182248.133|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
182248.134|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
182248.140|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
182248.141|sip  |*|00|Sip UnRegister Usr:polycom1@helenoftroy.onmicrosoft.com Dsp:polycom1 Auth:'' Inx:0
182248.141|sip  |*|00|SipUserRemove: user 0 being removed.
182248.141|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
182248.141|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
182248.142|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
182248.142|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty

thank you for your help
Damien

SteffenBaierUK · ‎06-10-2016

Hello Damien,

Your device does not have a valid time server so it is using Unix time since booting up. Without a valid time we cannot authenticate any certificates. This is causing SSL errors.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Damien · ‎06-12-2016

Thank you Steffen,

You solved my issue.

regards,
Damien

daniels123 · ‎09-12-2016

hi, im having the same issue on my unit where it will just stay on signing on forvever until i cancel it, any sujestions? i did see one one about the time server which i will have a look at tomorrow when im in work and have acces to the unit.