Poly is coming to the end of MAC prefix 00:04:F2:xx:xx:xx after nearly 16 million-plus devices were built.
The products involved are all Voice products, including all Desktop and Conference phones
Customers need to add the new MAC prefix 64:16:7F:xx:xx:xx, 9C:AD:EF:xx:xx:xx or 48:25:67:xx:xx:xx, which may result in having to modify existing administrative scripts and/or applications to identify devices belonging to either MAC range, as Poly voice products.
If official support is required please check how to phone or open a case here
The title Poly Employee & Community Manager is a community setting and does not
reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer. ----------------
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections