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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have been testing 5.4.5 AA firmware on a Trio 8800 (2201-65890-019) and have been getting more RTCP errors then normal.

 

The errors prior to the update were limited to a few we see rarely and the following repeated twice when connecting a call:

0406110900|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel

0406110900|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel

 

Those errors are now usually followed by 25 or so lines of:

0406110904|so   |5|00|[SoStreamC]: soStreamSendRtcpReport with no active session

0406110904|so   |5|00|[SoStreamC]: processReceivedRtcpPacket with no active session

 

Which module logging level parameter would I set to debug to see what is going on?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Scott1,

welcome back to the Polycom Community.

Support Object

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello Scott1,

welcome back to the Polycom Community.

Support Object

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Heads up to anyone else:  The debug level for Support Object contains way too much action to be useful (to my untrained eyes at least).  Hopefully event 1 or 2 will capture the issue.

 

Thanks for the quick reply Steffen!

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