we have had reports from our partner Microsoft using Poly CCX Phones in a Hunt Group Scenario freezing or crashing and rebooting.
Workaround from Microsoft:
- to disable the Light Weight Calling experience by taking the following steps: Calling -> Settings -> Light weight calling experience -> Disable
For any issues around the above please contact our Partner Microsoft directly
If official support is required please check how to phone or open a case here
The title Poly Employee & Community Manager is a community setting and does not
reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer. ----------------
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections